Account hacked, email changed, can't reach anyone! Help!

Discus and support Account hacked, email changed, can't reach anyone! Help! in XBoX Accessibility to solve the problem; I'm trying to log into my account and play games and I'm finding out that my account no longer belongs to me, apparently. EXTREMELY frustrating. What... Discussion in 'XBoX Accessibility' started by ATXx, Oct 15, 2019.

  1. ATXx
    ATXx Guest

    Account hacked, email changed, can't reach anyone! Help!


    I'm trying to log into my account and play games and I'm finding out that my account no longer belongs to me, apparently. EXTREMELY frustrating. What is also kinda crappy is that I can't reach a human to help me with this issue. ha!

    My email associated with the account seems to have been changed so I don't know what to do. I created this new account under another email address to even get on here to ask for help.

    If anyone has any advice on how I actually get in touch with XBox, I'd appreciate it. I've tried calling the customer service number which just tells you to go to xbox.com/help. Bah!

    Thanks!

    :)
     
  2. AridLizard Win User

    Account hacked, email changed, can't reach anyone! Help!

  3. G v zauBerBerg Win User

    Account hacked, email changed, can't reach anyone! Help!

    Hi ATXx,

    sorry to hear. To request a call back from support go to https://support.xbox.com/en-US/contact-us

    Select Billing & accounts in the category area

    Select See other options

    Select How to protect my account

    Select Show contact options

    Select Request a call from Support

    I hope this helps and please keep us informed
  4. Mike33wj Win User

    My account has been hacked. Can I recover it?

    Our account has also been hacked. Can't speak to an advisor because I need to log in, but password and email have been changed. Spoke to Microsoft who weren't very helpful but gave me XBox contact email. Still can't actually talk to anyone and our account was used to buy 2 Xbox Game pass Ultimate.
  5. ViperTree#6472 Win User

    Unlink xbox from ubisoft

    I am having the issue but with my EA account. My account got hacked and i changed my xbox profiles account email. But being that I can't get into my EA account I cant give them the proper info to unlink it and it is stressful. If anyone knows how to solve this please let me know.
  6. ngocphi Win User

    Trying to get a custom gamer pic

    you are going to have to wait.till you are 18 on their account and no it can't be changed till it reaches 18

    If it has reached 18 not by changing the email or.the birthdate.then you must remove it from parental control

    If your account hasn't reached that age then it will ask for a new parental email
Thema:

Account hacked, email changed, can't reach anyone! Help!

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