Account hacked - cannot recover

Discus and support Account hacked - cannot recover in XBoX Accessibility to solve the problem; help! found my microsoft acct was hacked this morning. changed to an email not associated with my family. linked to my son's xbox. cannot change or... Discussion in 'XBoX Accessibility' started by FunairFamily, Nov 4, 2021.

  1. FunairFamily
    FunairFamily Guest

    Account hacked - cannot recover


    help!

    found my microsoft acct was hacked this morning. changed to an email not associated with my family. linked to my son's xbox. cannot change or recover password

    :)
     
    FunairFamily, Nov 4, 2021
    #1
  2. Georges C. Win User

    Account hacked - cannot recover

    Click Contact Us, and after a few steps you can request a call.
  3. Georges C. Win User

    Account hacked - cannot recover

    Sorry, sorry for my confusion, but as you put your question by the Community I can not transfer you.

    What you have to do is contact the customer service, and ask them to transfer you to the advanced department, and say need to make an "Account Takeover.

    https://support.xbox.com/en-US/contact-us
  4. Georges C. Win User

    Account hacked - cannot recover

    I can transfer you to the outgoing department to see if they can help you, but you'll have to take some time to answer the questions of the agent who will answer you.
  5. FunairFamily Win User

    Account hacked - cannot recover

    Yes, I have attempted. It sends a recovery to the email that stole my account.

    We've had this microsoft account for more than 10 years.
  6. Georges C. Win User

    Account hacked - cannot recover

Thema:

Account hacked - cannot recover

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