Account hacked and put into restricted state.

Discus and support Account hacked and put into restricted state. in XBoX Accessibility to solve the problem; My account has been hacked and the page says that my security info will be changed back to the one before hacking after the restricted state is over.... Discussion in 'XBoX Accessibility' started by Zeroks1, Dec 25, 2023.

  1. Zeroks1
    Zeroks1 Guest

    Account hacked and put into restricted state.


    My account has been hacked and the page says that my security info will be changed back to the one before hacking after the restricted state is over.
    So if I understand correctly that means that I will full regain access to my account after the 30 day period is up.
    Please correct me if im wrong as losing access to my account would mean loss of progress in games and files on my OneDrive as well as purchases made in said games.

    I hope that i will regain access to my account after the 30 days.

    The only thing that I am worried about is the fact that the hackers can cancel the request, if so they do is there any way for me to regain the account?

    :)
     
    Zeroks1, Dec 25, 2023
    #1
  2. Darhyl Amizola Win User

    Account hacked and put into restricted state.

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account.

    Based on your description, yes you will have complete control over your account after the 30-day security lockdown/security information change process.

    That is correct, losing your account would mean losing everything in that account including your purchases, saved data progress, and OneDrive.

    However, since the hacker has added their security information to your account, they can cancel your security information change using their own security information. I highly recommend you reach out directly to Microsoft Xbox Support for further escalation as they have the tools and resources to properly investigate this case. According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

    https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

    Here's how to contact Xbox Support:

    "Chat Support:

    > Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
    > Click on the "Contact Us" button in the right of the screen.
    > Select the issue you need help with and click on the "Next" option.
    > Sign in to your Microsoft account.
    > Follow the prompts to connect to a live chat agent.

    For Callback Support:

    > Select Xbox One
    > Select See more options then subscription changes
    > Select Show Contact options
    > Select Request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

    If you're unable to contact them, try again at a later time."

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. Smwutches Win User

    Add an account with restrictions???

    There's no way to put those kinds of restrictions on accounts.
  4. McDaddyTree Win User

    Can the parental controls be enabled for an adult account?

    You cannot put restrictions on adult accounts.
  5. NYJets12 Win User

    PC's been doing it for years...

    [quote user="RooK53"]

    Unfortunately, all this DRM crap is to thwart piracy, yet within 6 months, the pirates will have the system hacked and will be playing restriction free.

    [/quote]thats what you think after you get banned for putting the hack on your xbone. and all your games are useless.
  6. ForzaDrift Girl Win User

    Bot/Spam Awareness

    Wished that 0g accounts wheee restricted to message or put a limit on
Thema:

Account hacked and put into restricted state.

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