Account hacked and email changed. Can't recover

MitchellZoom · Jun 30, 2023

Somebody hacked into my account and changed the email. I can't open a ticket or do anything because the account no longer exists under my email. The account is an old one I only used because I own Minecraft on it. I have 2 emails from December 2022. The first was says a security email was added to the account, and a random email address, and the second email says that the security email was removed. Like I said before, I can't sign in or even reset the password because my email is no longer associated with the account. All the links in the emails from microsoft require me to sign in, which I can't do. If anyone from microsoft could contact me via this account I can provide the email address for my other account, as well as the emails I received

:)

Janet_C

Hi, I noticed that you marked the answer as not helpful but I didn't get any comments from you.

I wish I could help you beyond the information I gave you, but remember this is simply a forum for advice and opinions.

Janet_C

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I will be glad to help you.

If the hacker changed the data you originally had as your primary email, it will be very difficult for you to get your account back.

Please try to follow the hacked or compromised account recovery guidelines of this tool:

https://support.microsoft.com/account-billing/h...

If you somehow find the new email address associated with your account, fill out the recovery form with that information.

https://account.live.com/acsr

Here are some tips on how to find the email address.

https://support.xbox.com/help/account-profile/m...

Remember that this is a public forum and I'm an ordinary user just like you, I'm not part of Microsoft's technical support team, so I don't have access to the system to help you beyond the information I have provided. A Microsoft agent will never contact you by email in this forum, to speak with one you must do so through the support website.

https://support.xbox.com/contact-us

Best Regards.

TexasRush

the thing is this account on own is my 2nd account my main account is the one with the problem, but lets see Im going to try and recover it. If I can't I might need some help because a few years ago I was hacked and someone changed my email? how would I
be able to recover my email and password for the account? I have the original email that i made the account with

Lucas Lauer

If there is still a phone or alternate email address to the old account (which the hacker probably just changed the email address, and not deleted it), then you might be able to recover it. But if the hacker already changed the alternate email address or phone from the hacked account, than nothing can be done.

TheSoocerGamer

The same thing happened to me and I did what you said. Then Microsoft wouldn't change the email for 30 days and the account got hacked back into later in the day. I have recovered it again but now it won't let me change the email for 30 days and I can't add any security options cause I need a code that is sent to the guy's email.

Account hacked and email changed. Can't recover