Account Hacked and Banned. What can I do.

TwistingFrost · Apr 1, 2022

I received a email earlier this evening informing me that my account had been permanently banned due to 18+ content. I haven't accessed the social side of my Xbox account in well over a few months, so I'm assuming my account was hacked. I have since changed security measures and filed an appeal to the suspension. What else can I do at this point? Will my case be reviewed with the type of suspension I received? Will I have to start over and abandon a 10+ year old account with thousands of hours, countless paid for games and memories? I tried contacting support and they Directed me to here as another option with my appeal process.

:)

KindGryphon

I received a email earlier this evening informing me that my account had been permanently banned due to 18+ content. I haven't accessed the social side of my Xbox account in well over a few months, so I'm assuming my account was hacked. I have since changed security measures and filed an appeal to the suspension. What else can I do at this point? Will my case be reviewed with the type of suspension I received? Will I have to start over and abandon a 10+ year old account with thousands of hours, countless paid for games and memories? I tried contacting support and they Directed me to here as another option with my appeal process.

Support was incorrect to send you here as an appeal option. Unfortunately they typically do that when they dont know what else to tell you.

These forums are 99% just gamers such as yourself and the enforcement team doesnt look here. The case review process is the only way to get in touch with the enforcement team about a ban/suspension. You'll have to wait for them to respond to your case review.

Nursemorph

Even a modded console wouldn't have the power or capabilities to hack another console.

Can Enforcement ban a hacked console account? Sure and they should do. I take it you reported these accounts via Xbox Live rather than in-game? Only Enforcement would know what they do/have done but it is only possible to contact them via appeal for a suspension.

i K Y

And I wish hacking is no longer in our systems or banning people's accounts. It's very terrible and I wish banning people's accounts wish it's banned for being banned or hacked . I mean modio should be banned or cancel or some other hacking websites should
be banned .

GRE4TE5T

Yes he can banned you, by hacking into your account then use it for hack games online then it get banned that one way of it.

Bob the Midget

I have had the same problem. I am unsure whether its because my account got hacked (got it back though) a few days ago or its that I've changed my broadband ( a few months ago). Mister Gwyther could it be because of my hacked account and what can I do to
make him delete it off his xbox. Can he get banned for this?

Account Hacked and Banned. What can I do.