Account got hacked and they changed all of the login info

Hello Karlo_17, my name is Vanessa, I am happy to help you.

Please note that the only solution is through the account recovery form which is as follows:

https://account.live.com/acsr

Also keep in mind that this is the only alternative or solution to recover an account, support cannot help with this type of case because they are not authorized, leaving the form as an option, if the form cannot be filled out for some reason then Unfortunately, the account cannot be recovered.

Even so, if you want to contact Support so they can inform you a little more about your problem, you can do so through this link:

https://support.xbox.com/contact-us

I would like to mention that this is a public forum for user to user support. We are users who help other users. We don't work for Microsoft and we don't have access to any accounts, so there's nothing we can do or check from the forum.

I hope you still manage to recover your account!

Good luck!

Kind regards,
Vanessa.

[quote user="Klokkwork"]

Every instance of compromised account I've ever heard of was not anyone hacking Xbox, but either tricking the user into giving up info, hacking someone's 3rd party email, or gathering login info using key-logging malware. In that order. Keep your info
safe, keep your security proofs up to date and verified, and try not to use the same login info on less secure sites run by smaller companies. All someone has to do is get you to login to a site, view the information you submitted, and try using that login
on some other service, like Xbox. It does happen.

[/quote]The only other instance of hacking that I saw was when EA got hacked and those with that information tried the exact same email and password for xbox live, and a lot of accounts got compromised as a result. So make sure that your EA account has
different username and password from your XBL ID.

Also do NOT fall for "Get MS Points and/or Gold time for free..." outside of MS sanctioned promotions and programs.

they can hack your account if someone gets your login info.

[mod removed]

My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account.

He deleted the original email of my account which is "*** Email address is removed for privacy ***" then somehow changed the account email to another one named
"*** Email address is removed for privacy ***" (These info is shown in first image, check attachments).
After doing so, he got raid of all my security stuff like verify phone number and email.He was clearly hacking my account. He literally deleted my original email of this account "*** Email address is removed for privacy ***", if he is not hacking this account, he has no need to do it...

I really need help!

"My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account."

You didnt actually give him the verification codes did you? If so this would've been what allowed everything else that happened afterwards to occur.

Every instance of compromised account I've ever heard of was not anyone hacking Xbox, but either tricking the user into giving up info, hacking someone's 3rd party email, or gathering login info using key-logging malware. In that order. Keep your info
safe, keep your security proofs up to date and verified, and try not to use the same login info on less secure sites run by smaller companies. All someone has to do is get you to login to a site, view the information you submitted, and try using that login
on some other service, like Xbox. It does happen.