account dead since 2 days???

this is one of my old accounts i have, cant log in with my original one

Hi

Im gona write in english today. You have sendend me an email with the message you will respond within 24h, the time period is over, and i have not recieved a message!

" [Mod Removed] has been created. One of our support team members will be taking ownership of this request. Our goal is to respond to your question within the next 24 hours"

This is getting out of hand now, how is your security so dumb to think my account is beeing used by somenone else while im on vacation? i was 1 week in serbia, 3 weeks in spain, unfortunatly i had outlock on my mobile devices, and i guess it updated loaded
checked for emails while im on vacation. and thats why you think im somenone else??????
[Mod Removed]
I feel like my arm is amputated, i have this hotmail email since the release of halo combat evolved, 2001!
Back then i was younger and i wasnt using my real name for my hotmail, i didnt even used that email for work, it was just there to have my xbox account.

ive recived comercial emails from microsoft, i cant think of any others now.
Yesterday my kids wanted to play, guess what, they couldnt!! my account is the main account in our family, and i have my kids in family sharing, i payed for xbox live and i bought all the games. now they have nothing too!!!!
I have called the following nummbers [Mod Removed], there is only sheeps on the other line, they cant help me, all they want to do is as i want to recover my account on the web.

i tried to recover now for at least 10 times the past 2 days, without success, cause the info i gave isnt enough!!

how can my cerdit card details and my xbox one s id not be enough???????

I will try the folowing, in cologne germany is an big microsoft building, i live in bonn, its like 35km away, if i cant get any help there, i will act as following
I have 73k gamerscore on my accout, it took me 2 years to build my character in the game Tom Clancys The DIvision, and thats why im so pissed now,

i have this adress of you

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-6399
USA

I will be taking action with my lawyer after i was in cologne and i wouldnt recive any help.

You will recive 1st an letter from him, and if you wouldnt respond again on the matter, it will be on court in frankfurt.

[Mod Removed]

sorry for my broken english
have a nice day

:)

 

Toughest question right now.. Please help

I see Dead Island and Dead Rising 2 on your recently played list.

Since you seem to like zombie games, go for Dead Rising 3.

 

Reward Points

I have completed many task since October I think Dead Rising 3, Darepool, Under Halloween Task, Titranfalls 2, Watch Dogs 2, Final Fantasy, Dead Rising 4 still no credit.

 

I'd direct you to checking out the Offical Xbox Support channels available to you at support.xbox.com/contact-us They should be able to provide more information on the situation and a path for resolution.

I'm sorry about the trouble you are experiencing in accessing your account and data. Microsoft goes a long way to try and protect your data and account; this page here has some details on their security features and things you can do to protect your account,
to prevent an actual breach: https://support.microsoft.com/en-us/help/12428/microsoft-account-security-info-and-security-codes