Account Compromised! Microsoft has no resources for me to get it back?

Discus and support Account Compromised! Microsoft has no resources for me to get it back? in XBoX Accessibility to solve the problem; Hello, Today in the time span of about 10 minutes, someone gained access to my email (from another country, somehow) and changed my microsoft account... Discussion in 'XBoX Accessibility' started by Jay Sathi1, Apr 15, 2025.

  1. Jay Sathi1
    Jay Sathi1 Guest

    Account Compromised! Microsoft has no resources for me to get it back?


    Hello,

    Today in the time span of about 10 minutes, someone gained access to my email (from another country, somehow) and changed my microsoft account associated email & the phone number connected to my account. All this happened today, and is in stark contrast with my usage history.

    I cannot get my account back, as they have changed both my email and phone number associated with the account. When I try to reset it, it sends the reset link to an email that I have no access to. When I try to log in online to support a ticket, it tells me my account no longer exists, and there is no one I can call or speak to regarding this!

    I had to create a brand new account using the same email that they changed recently, and I have lost access to all my MS products such as Gamepass. How can I get help with this? Looking online, there is no way I can contact and speak to a human being to get some help.

    Would appreciate any advice.

    :)
     
    Jay Sathi1, Apr 15, 2025
    #1
  2. Jay Sathi1 Win User

    Account Compromised! Microsoft has no resources for me to get it back?

    I do not know what email address the hackers have changed the new email to. Can I not provide the email address that the account has been registered to for the past 10 years, and they can track the history to see all the changes were made today?

    They logged into my account and changed the email to something they created. I have access to my regular email that the account was created on, and has been linked to for a decade.

    Are you saying I need to know the email that the hackers changed it to?
  3. Janice V. Win User

    Account Compromised! Microsoft has no resources for me to get it back?

    Hello and welcome to our community!

    We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

    I’m sorry to hear that your account may have been compromised. We’re here to help you regain access and secure it.

    First, we’ll guide you through the account recovery process. It’s important to have access to the email address associated with your account so you can follow the steps to verify your identity. However, if your email address was changed, you’ll need to use the new email address to submit a request for account recovery at this link: https://account.live.com/acsr. Once you fill out the form, someone from the Microsoft account recovery team will reach out to you via email to help you recover your compromised account. Additionally, please avoid leaving any fields blank when filling out the form. If you're unsure about certain information, make your best guess instead.

    If you're unsure of the new email address, unfortunately, we won’t be able to recover it directly. However, you can try retrieving your email address here: https://account.live.com/username/recover using the phone number associated with your account.

    Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

    Hope the information above helps. Let me know if you need further assistance. Thanks!
  4. StuartATrueRed Win User

    microsoft Account.

  5. HAZMAT RADIO Win User

    Xbox customer service is absolutely horrible

    Please review what SteeleWand posted...

    Customer support can't get your account back, by design. There's a process for this.

    It is a pain if you account has been compromised because Microsoft has so much security in place but it doesn't help if the account has been shared out or if you're using a yahoo email address that's been compromised as the sign in for your account.
  6. PalmettoBling Win User

    Account Hacked and 30 day quarantine

Thema:

Account Compromised! Microsoft has no resources for me to get it back?

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