account birthdate

If the birthdate listed on the account 18+? Remember that changing the birthdate on account.microsoft.com does not change the birthdate on the Xbox account

While you may be able to change the birthdate shown on your Microsoft account profile, the Xbox account birthdate cannot be changed. The date that was entered when the account was created will always be the birthdate of the Xbox account. The Xbox account birthdate cannot be changed.

Hello Heather,

thanks for coming to the forums with your question. Unfortunately, once you create an account with a birthdate that date is set and unable to change it.

Another option would be to fill out the Age
verification form.You cansubmit proof of age by filling out theAge verification Request.



After submitting this form, you’ll receive confirmation and follow-up emails. Instructions on how you can monitor the status of your request will be included. Please do not submit multiple requests. You can expect an email response within
3 days.

Also you can create a new account with the Birthdate you want. Then you can use the child account for your child if they will be playing.

Hope this helps.

Thanks,

Brad

Changing your birthdate on account.microsoft.com does not change the birthdate on your Xbox account. The birthdate on your Xbox account is permanent. There is no way to circumvent this restriction.

While it is possible to change the birthdate that is shown in your Microsoft account profile, the associated Xbox account will always use the birthdate that was entered during account creation. The Xbox account birthdate can never be changed.