account balance issues on both the app and console

Hi, thanks for responding.

i already checked my balance in my microsoft account and in the console account, both of them say that i have $209.35

Just redeem both of them, then you have an account balance of: card amount 1 + card amount 2, that you can use to play for games, apps, etc.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that buying a subscription using a Microsoft balance will require us a back-up payment method. No worries, once you purchase the subscription you can also manage the recurring billing so you can remove the payment method.

If the rewards site is showing a deposit and the billing site (http://commerce.microsoft.com) also shows the deposit, then you would need to continue working with billing via phone or chat support. Once credits are deposited, the Rewards program no longer
has access to them. You'll also want to check your transactions on the billing site to make sure they weren't spent around the same time you received them.

Hello Mesowhite,

We can confirm seeing a deposit from your account of 13250 on March 8th. If you do not see any of this currency in your Microsoft Account, and have not yet spent this currency, you would have to reach out to billing support for more assistance. Unfortunately,
once Credits are deposited, we no longer have any control over them, which is why you will have to contact a different branch of support for assistance. We have reviewed your account and can confirm that it is accurate. Keep in mind that your Simply Rewarding
and March Survey Credits have not yet been deposited since they were placed as pending after the March 9th deposit. These should be a part of the end of month deposit cycle.