Account Access Locked

Discus and support Account Access Locked in XBoX on Windows to solve the problem; How do I get back in my account??? I have had my account for 12+ yrs and out of nowhere Microsoft sent me an email saying there was unusual activity... Discussion in 'XBoX on Windows' started by BoogiePhever, Jan 9, 2021.

  1. BoogiePhever
    BoogiePhever Guest

    Account Access Locked


    How do I get back in my account???

    I have had my account for 12+ yrs and out of nowhere Microsoft sent me an email saying there was unusual activity so they turned on some security nonsense that requires me to 2step verify my account (which i don't have turned on) with a phone number that
    I don't have anymore???

    So it instead of just having an option to verify with my email account it makes me fill out this stupid form which gets kicked back by robots saying the information is incorrect and there is no option to write in comments or respond to the email or call
    a phone number???

    It doesn't help that i don't own an xbox anymore and there's no device id option for pc which is all I play on.

    Please tell me there's somebody to talk to. I called support the last 3 days and they keep mumbling in another language to fill out the form that I keep telling them doesn't work.

    :)
     
    BoogiePhever, Jan 9, 2021
    #1
  2. Courtney Todd Win User

    Account locked and can’t access it ?

    Hi Gabriela B, my name is Courtney and I would be happy to help.

    I'm sorry that you are going through this problem, unfortunately the only option you have to recover your account is through the form. I want to remind you that this is only a public forum of the Microsoft community, where we are players like you who help other players with basic problems. This means that we are not Microsoft employees.

    https://account.live.com/acsr

    Having said this, I want to mention again that the only alternative or option you have is through the recovery form, you mentioned that the email is different, I couldn't tell you why this happens. Support cannot help with this type of case, however, if you want to contact them you can do so through the following link.

    Support: https://support.xbox.com/contact-us/

    I hope you understand, I wish you good luck.

    Best regards,
    Courtney.
  3. Ricardo Lechuga Win User

    My account was blocked permanently without much reason

    When an account it's locked or blocked, if the account has 2fa active, they can't unblock/unlock, as they can't access the account, but if you manage to get access and then you use the 2fa with your data, anyone else will be able to access it
  4. GingerlyBoot19 Win User

    Xbox accessing account and privacy on console

    oops..Correction- I can't access Account or Privacy (they are locked or shaded out)
  5. ngocphi Win User

    Question regarding UA Investigation process

    yeah and the account is LOCKED from online play under unauthorized access investigation
  6. JohnANU Win User

    Xbox locked out

    We’ve tried but the account is locked out. It says some type of activity has locked us out. So we can not access customer support.
Thema:

Account Access Locked

Loading...

  1. Account Access Locked - Similar Threads - Account Access Locked

  2. how can I contact someone to help gain access to my account as I'm locked out and I'm not...

    in XBoX Accessibility
    how can I contact someone to help gain access to my account as I'm locked out and I'm not...: I have forgotten my account password, I have tried to reset the password via both my mobile number and through my email. through my mobile number it states that the service in unavailable. when I...

  3. Cant access my account because it is locked.

    in XBoX Accessibility
    Cant access my account because it is locked.: When i try to sign in a message appear to me that my account is locked, (Your account has been locked We've detected some activity that violates our Microsoft Services Agreement and have locked...

  4. What can you do when Microsoft wrongfully locks your account, restricting access to...

    in XBoX Accessibility
    What can you do when Microsoft wrongfully locks your account, restricting access to...: Hello Community, Dec 19th, my son's account was stolen using software that bypassed Microsoft security protocols. This was immediately reported to Microsoft via multiple avenues (live chat, and...

  5. Account locked and can’t access it ?

    in XBoX Accessibility
    Account locked and can’t access it ?: I made my account almost 6 years ago and haven’t used it in a while. Now that Im trying to use it again, it says my account has been locked and now matter how many recovery forms I fill out, it...

  6. How do I regain access to an account that is locked and I don’t have the email for

    in XBoX Accessibility
    How do I regain access to an account that is locked and I don’t have the email for: I recently tried to log into my other account on my Xbox series s and it said I needed to log in on the web. However I have forgotten my email for that account so I am unable to do so. I would...

  7. Im locked out of my account and dont havbe access to the email, what should i do?

    in XBoX Accessibility
    Im locked out of my account and dont havbe access to the email, what should i do?: I traded xbox's with one if my buddies and it locked me out when i logged into that xbox, i can prove ownership with pictures f the account on that xbox, i've submitted many forms and they all say...

  8. How do I access my Xbox account if Microsoft account locked

    in XBoX Accessibility
    How do I access my Xbox account if Microsoft account locked: Help! My son is locked out of his Microsoft account and despite many attempts to recover it, it won’t let us. I know we have the right credit card info so this is frustrating enough. But how does...

  9. Why i cant access my own account? It even locked my account.

    in XBoX Accessibility
    Why i cant access my own account? It even locked my account.: Correlation Id: 0d63f0db52ff42dd99192eb864e20992 Timestamp: 2023-11-05T03:39:17.745Z When i want to recover my account there only option for xbox one and 360. There no option for series s/x...

  10. Microsoft has locked my account and I cant access anything or play on my Xbox

    in XBoX Accessibility
    Microsoft has locked my account and I cant access anything or play on my Xbox: I’m experiencing a very frustrating issue,where my regular hotmail account has ‘had suspicious activity’,and needs the password changed. The phone number I have on it is my old number which is not...