Accidentally used Add On code on wrong Account

xXHopDropXx · Nov 5, 2018

I accidentally used my Forza Horizon 4 Car Pass code on the wrong Account. What should i do? I got every information about both Accounts and my payment

:)

onyxishere · Nov 5, 2018

Why my Gold membership due date not extended after redeeming?

Please head over to commerce.microsoft.com to ensure the code was activated on your account. If it was not perhaps you entered the code on the wrong account accidentally.

If the code was not accepted to your account or you entered it on the wrong account accidentally you should give phone support a call for more assistance. 1-800-469-9269 in North America.

Smwutches · Nov 5, 2018

Used code on wrong account

They tend to send people to the forums when they can't do something, but they don't really have an idea of how the forums work.

Smwutches · Nov 5, 2018

You would have to try contacting support to see if there is anything they can do, otherwise, nothing can be transferred between accounts. Contact Us | Xbox Support

TyMaul · Nov 5, 2018

I don't think anything can be done to get a new code or change the dlc to another account. However do you want to use the dlc on an account that is also on the same xbox?

ITSRATBOY2002 · Nov 2, 2018

Hello you are able to game share on your console so both accounts have access you can do so here

Link: My Home Xbox Setting on Xbox One | Share Your Xbox One

TyMaul

I don't think anything can be done to get a new code or change the dlc to another account. However do you want to use the dlc on an account that is also on the same xbox?

Smwutches

You would have to try contacting support to see if there is anything they can do, otherwise, nothing can be transferred between accounts. http://support.xbox.com/contact-us

MisterRatBoy

Hello you are able to game share on your console so both accounts have access you can do so here

Link: https://support.xbox.com/en-GB/games/game-setup/my-home-xbox

onyxishere

Please head over to commerce.microsoft.com to ensure the code was activated on your account. If it was not perhaps you entered the code on the wrong account accidentally.

If the code was not accepted to your account or you entered it on the wrong account accidentally you should give phone support a call for more assistance. 1-800-469-9269 in North America.

maxen

Is there any chance you accidentally redeemed the code on the wrong account? This would be the only reason why the code would redeem but you cannot find it on your account afterwards.

Accidentally used Add On code on wrong Account