'accidentally' purchasing vbucks despite payment methods being removed

Thanks for your reply. The thing is I have a payment method linked to microsoft 365 which cannot be removed. The payment method was removed from the xbox but the payment was still able to be made. My son does not have access to my cards or paypal account. The payment method was removed from xbox yet purchases were still able to be made.

It is only possible if the payment method is still available on your child's account, Trish.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Trish, after the card is removed, there really is no way to make a purchase again.

The only way is for him to have added it again.

Microsoft is unfortunately not responsible for this type of action, Trish.

And consumables are usually not part of the refund terms.

What I can help you by advising would be to confirm that you removed the card through the link below

https://support.microsoft.com/en-us/help/402659...

And also trying to appeal for a refund

Click on "Why don't I see my purchase in the list?" on the next screen click on "none of the alternatives" and fill in the form then



https://support.xbox.com/help/subscriptions-bil...

I remain at your disposal if you have any further questions.

Items (in this case, VBucks for Fortnite) can not be moved between accounts. You could ask for a refund here:

https://support.xbox.com/forms/request-refund

You should have bought the gift card as a gift and have it sent to his gamertag or email in the gift option instead of Purchase. Or you could buy a gift card at a store and have him enter the code while logged into his account on his xbox or on xbox.com
and then have his account buy the item. And another way to do this is to log into his account on xbox.com and add your credit card to his account to purchase the VBucks and then remove your payment method from his account so he can't purchase things unauthorized.

1. To add a payment method to his account first log into it on xbox.com and go here:

https://account.microsoft.com/billing/payments And add it to the account.

2. Purchase the item (VBucks, in this case I believe) and then go back to that page

https://account.microsoft.com/billing/payments And remove the payment method from the account after the purchase is finalized.

Remove the payment method for the time being and “purchase” the free game. Not a fix, just a workaround.