Accidentally deleted promo code in messages

Today I decided to use my promo code towards a game. Unfortunately as I went to my messages it had accidentally been deleted. I have contacted customer support but to no avail. For 30 minutes I tried to receive help and after all that time was redirected
to this forum. This is very disappointing. There is no reason for it to be near impossible to have a message resent. It should even be able to have a confirmation before the deletion. What is even more upsetting is the fact that I did not receive an email
about the promotion... it was sent only to my messages. If there is some way to resolve this quickly it would be great.

:)

 

GOW 4 BETA code needed

Promo Admin,

Can you please re-send my codes for GOW 4 BETA to my xbox message? I accidentally deleted the message with codes. I would greatly appreciate your quick response.

thank you!

 

Missing Dark Souls promotional code

I was deleting messages in my inbox when I accidentally deleted the promo code for Dark Souls 1 that I received for Pre-ordering Dark Souls 3. Any help?

 

Hey there, Azuras5tar! I'm sorry to see any issues with accessing a promotional code! In order to determine what promotion this is for (we offer several around the world at once), would you be able to post back with what promotion you are inquiring about,
please? Once you do that, we will be able to look into it further.