Accidentally cancelled my Game Pass...

Young2Young · Apr 3, 2018

Hey all... I cancelled my Game Pass by mistake. Is there a way to reinstate it?

If I just renew it I'll have to pay again and I've already paid for this month and don't want to pay for this month twice...

Thanks for any help you can give me!

:)

FlyinFisch · Apr 3, 2018

Fallout 4 pip-boy edition how many are out there?

Ended up accidentally canceling my pre-order for this game because I thought it was a second standard edition copy of the game.

Super disappointed, but I did it to myself I guess.

XxxDrew23xxX · Apr 3, 2018

refund microsoft points?

So i accidentally purchased too many gamer points to buy my season pass to Breaking Bad. how do i go about getting a refund on the gamer points i accidentally purchased?

gds1972 · Apr 3, 2018

Hi

If you selected the
option to Stop automatic renewal then you should still be able to use Xbox game pass for the remained of the subscription, If you selected the option to cancel immediately then I would suggest using the
Contact us option and when prompted select either the option to Chat with Xbox support or Request a phone call from support to see if there is anything the Xbox support team can do to help.

gds1972

Hi

If you selected the
option to Stop automatic renewal then you should still be able to use Xbox game pass for the remained of the subscription, If you selected the option to cancel immediately then I would suggest using the
Contact us option and when prompted select either the option to Chat with Xbox support or Request a phone call from support to see if there is anything the Xbox support team can do to help.

Nkosana23

Hi. My name is Brilliant and I am happy to assist you today.

Here is a thread with a possible solution to a similar issue you're currently faced with: https://answers.microsoft.com/threa...ected the option,with Xbox support or Request

It states that:
If you selected the option to Stop automatic renewal then you should still be able to use Xbox game pass for the remained of the subscription, If you selected the option to cancel immediately then I would suggest using the Contact us option and when prompted select either the option to Chat with Xbox support or Request a phone call from support to see if there is anything the Xbox support team can do to help.

For Microsoft customer support, kindly visit: support.microsoft.com

I hope this helps resolve your query.

ImpaledGremlin

Once converted if cancelled you lose the converted live also.

You may get some joy via support but not sure as it's a definitive process to go through to convert sonshouldnt be able to do it accidentally

Plus games pass ultimate is great

CivcivNecati

Unfortunately you can't. When you add Ultimate to standard Gold or Game Pass, it converts your remaining subscription to Ultimate as well, which would have given you 3 years of Ultimate. If you cancel, you cancel everything.

They are on my transaction history, and i didn't use them, why couldn't i get refund ? I have clicked it accidentally, and lost everything.

Lucas Lauer

Hello, Gary. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Did you cancelled it or Xbox cancelled it? I ask because Xbox found a select number of memberships that were acquired through sources that are in violation of the Microsoft Services Agreement.

https://answers.microsoft.com/en-us/xbox/forum/...

If you cancel a subscription it will still run until it expires. Unless it was just less than one month old and you cancel it and ask for a refund it will not just be cancelled when you still have time on it.

If you purchased your Game Pass Ultimate subscription from third party vendors, maybe you were one of the affected users for this mass cancellation. If this is the case, you will not be able to restore your subscription. You will need to buy it again. I'm sorry about that.

Now if you purchased your subscription direct from Microsoft/Xbox store, please let me know.

Accidentally cancelled my Game Pass...