accessing xbox account

Discus and support accessing xbox account in XBoX on Windows to solve the problem; i need help. I have an old email and phone number connected to my xbox one account but am unable to remember the password and no longer have the phone... Discussion in 'XBoX on Windows' started by sarahjames6, Jan 27, 2021.

  1. sarahjames6
    sarahjames6 Guest

    accessing xbox account


    i need help. I have an old email and phone number connected to my xbox one account but am unable to remember the password and no longer have the phone linked to the account. I have rung the customer service team and spoken to iman.The problem is i have bought a new xbox one and want to sign in and access content previously bought but am unable as it wants the password to the old email. I have the ultimate game pass subscription so need this rectified as mmoney will leave my bank account and i do not want to lose content

    :)
     
    sarahjames6, Jan 27, 2021
    #1
  2. FruitSnacks Win User

    Account is just gone or hacked.

    I have access to the Microsoft account its the xbox account that I don't have access too it just prompts me to make a new xbox account
  3. xPaM tHe MaNx Win User

    Xbox live sharing

    Hi make sure your main account is set as your xbox home on that Xbox. Go to settings/Personalitation/my home xbox ...access to both xbox one and xb360 games will be shared aswell as gold access as long as main account has access
  4. SmartLace1968 Win User

    Xbox account access/ recovery email access

    Hello this is Virginia O.

    I understand that you want to recover your account.

    I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

    To recover your account please visit this page to be guided with the process:

    https://support.microsoft.com/en-us/account-bil...

    In here you will be given the steps and instructions as well on how to regain access to your account.

    Here is the direct link to reset the password of your account: https://account.live.com/ResetPassword.aspx

    Kindly use a different device or a different browser when opening your alternate email in getting the verification code and see if it works. Or you can also use incognito or in-private browser.

    When you submit a recovery request online, please provide the nearest answer to all the asked questions.

    And it is important to not leave any questions unanswered.

    Please be guided with the steps and instructions on how to answer the account recovery form.

    A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

    Thank you for your cooperation. Have a great day!
  5. WPAK Win User

    Linking two Xbox accounts

    Hi there,

    I'm afraid there is not way to link or merge two (or more) Xbox Live Accounts in to 1 account.

    You will have to get access to that original Microsoft Account to get access to that Xbox Live Account, maybe the steps or links on this page will be able to regain access to that MS account:

    https://support.xbox.com/my-account/microsoft-account/lost-password-solution

    That link will have all options on how to try and get access again to the account up to contacting Xbox Support.

    Let us know the results
  6. kyle_m4496 Win User

    Account is just gone or hacked.

    Your Microsoft account and Xbox profile are both accessed using your Microsoft account details. If you have access to one, you have access to the other.

    If it's prompting you to make a new Xbox profile, you may be signing into the incorrect Microsoft account. Please check this.

    Thanks,
    Kyle
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accessing xbox account

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