Access to Halo Wars DE - Epic Fail

I just got off the phone with customer support trying to get my Halo Wars Definitive Edition code after I pre-ordered Halo Wars 2. After waiting a week for my code I finally started reaching out. After not getting any return from the internet support online
I called support via the phone.

I spoke to a guy who said his name was Joe. He told me to wait ten to seven days and then try back if I still hadn't received a code. They refused any other help than this so I asked to speak to his supervisor, a guy he claimed was named "Ben." We went
round and round about Ben's availability and finally when I asked to speak to Ben's supervisor he then told me he had no idea who that was. Really?

Then when I asked several times, Ben became available. Ben said the same thing. That in order to receive a digital code I would have to wait ten to seven more days. I told him that this was not acceptable and that there was nothing stating this when I
originally completed my pre-order. He said that they wouldn't do anything about it and if I didn't like XBox One's policies I should go online and submit a suggestion to change them.

I then again told him that this was unacceptable and I should have simply bought a physical copy of the game. I asked him to make this right, somehow. I asked for money on our Microsoft account or Xbox account. He then told me that he was not going to
give me anything. He then hung up on me.

I have one thing to say.... "BUY PLAYSTATION 4" Just use prepaid cards instead of putting your actual credit card info on their network.

:)

 

I need " Halowars : DE " CODE

i bought halo wars 2 ultimate edition

please send me Halo wars : DE eary access code

 

Halo Wars DE

I pre-ordered my Halo Wars 2 Ultimate edition of the game before 12/20 and have yet to received my code for early access for halo wars de and the nice people on xbox chat told me to come and post here

 

Hey there TYPH0ID Mary.

Sorry to hear your frustrations with your call to Phone Support. The information they provided to you is correct though. With all pre-order promotions it generally takes 7-10 days to receive your code. If you don't receive your code within 10 days from the
day that you purchased, please create a new thread so that we can take a look into it.

Be sure to keep an eye on your Xbox Live messages for communication. Thanks for your patience!