Acabo de descubrir que tengo 2 saldos distintos en mi cuenta [Translation - I've just ...

Pues eso, tengo 2 saldos distintos, uno de cuando vivía en España en la cual los puntos microsoft se han convertido en euros(ni me acordaba ya) y otra de mi residencia actual que es Bélgica. Compre el juego Gat out of Hell con el dinero de España y resulta
que no me sale como comprado. Es porque no estoy en España? Puedo centralizar el saldo que tengo en un país o ese dinero en España está ya perdido?

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[Mod Translation - Well, that, I have 2 different balances, one from when I lived in Spain in which microsoft points have been converted into euros (I did not remember anymore) and another from my current residence, Belgium.
Buy the game Gat out of Hell with the money from Spain and it turns out that I do not get it as purchased.
Is it because I'm not in Spain?
Can I centralize the balance that I have in a country or that money in Spain is already lost?]

:)

 

Desapareció todo mi saldo de Xbox (microsoft) [All my Xbox balance disappeared (Microsoft)]

Buenas tardes, espero alguien pueda ayudarme.

En mi cuenta tenia mas de $1,500 pesos mexicanos en saldo de xbox, y hoy que quería comprar algo en la store no podía y era porque no tenia saldo, estaba en ceros, obvio revise mi historial de pedidos y las compras que tengo son con tarjeta de crédito, y
hasta en el historial aparece que fui metiendo de a poco saldo a mi cuenta con tarjeta de microsoft, ninguna compra con el saldo ni nada, no se que hacer, si es una cantidad importante de dinero :c, espero puedan ayudarme, gracias.

[Translation -

Good afternoon, I hope someone can help me.
In my account Taenia more than $1.500 Mexican pesos in balance Xbox, and today I wanted to buy something in the store could not and was because it had no balance, was in zeros, obviously check my order history and purchases I have are credit card
, and even in the history appears that I was putting in a little balance to my account with Microsoft Card, no purchase with the balance or anything, not to do, if it is a significant amount of money: C, I hope you can help me, thank you. ]

 

No puedo comprar gold [Translation- I can't buy gold]

No me deja comprar gold con saldo de mi cuenta de Microsoft y dice que requiere atencion

[Translation-Won't let me buy gold with my Microsoft account balance and says it requires attention]

 

Hi Miguel!

Thanks for reaching out to us with this issue. When it comes to purchasing items or games, you must be in the region for the purchase to use the currency associated with that region. The console will chose your region automatically to pass the information
onto Xbox Live to show the correct marketplace, offers, etc. It is possible to set it to a different location and you can purchase and install things but you may not be able to use it. This is likely what is happening to you and you can read more about it
in the support article entitled
Xbox One locales FAQ. Also, there is no way to merge the balances in your account at this time.

I hope that this helps out!