AC 100-240V Adapter Power Supply Brick Cord with US Plug Cable for Xbox One Console

Hey Chantale thanks for taking the time to bring this issue to us!

Unfortunately we would have to suggest reaching out to the Melia customer service since the console was acquired through a third party vendor. Give them a shout and let us know how it goes!

[quote user="CrazyKraka"]Concerning the power supply if im to purchase a 240v power supply would the console run properly or is the system only designed to run off of one voltage.[/quote]The console runs off DC power. The power brick converts from the local
AC power standard to the DC power required by the console. An Xbox One power supply designed to run in a 240v region will provide the correct DC power to the console.

Note that the Xbox One power supplies are not worldwide compatible from an AC input perspective. A US power brick will not work in a 240v region.

The Xbox One X has a "universal" internal power supply (like the Xbox One S).

On my US-bought Xbox One X, the power supply rating (found on the sticker on the back of the console) shows that it is rated for "100-127/200-240V". It should work on the 240V Norwegian outlet since it is rated for that voltage - the only matter now is finding
a new figure-eight power cord with a Norwegian plug.

does that mean i can just use a norway to us adapter and plug straight inot the wall ?

The Xbox One X has a "universal" internal power supply (like the Xbox One S).

On my US-bought Xbox One X, the power supply rating (found on the sticker on the back of the console) shows that it is rated for "100-127/200-240V". It should work on the 240V Norwegian outlet since it is rated for that voltage - the only matter now is finding
a new figure-eight power cord with a Norwegian plug.

does that mean i can just use a norway to us adapter and plug straight inot the wall ?

Hi

Probably yes but as the cost of figure 8 power cables is so low I would personally just purchase a new power cable.

On a side note from a general support point of view it is always best to purchase the console in the same region/country that you intend to use it in.

The voltage of the power supply generally depends on where you live in the world.

Microsoft has three PSU bricks - 100-110V, 220-240V, and 100-240V versions

100-110V is mainly for North America

220-240V is for mainly UK and Europe

100 - 240V is global

Microsoft doesn't support using third party power supplies
support.xbox.com/.../about-power-supply so using one of them is not advised.