A strange party chat issue that I can't find any details on

str00dles · Feb 2, 2020

I've been using the Xbox Console Companion App to communicate with my friends on Xbox since we play a lot of cross-play games. The app seemed to work flawlessly for, I don't know, maybe 8 months? And then out of nowhere I started having an issue for party
chat.

What happens is I'll join the party, talk for a good 20 minutes and everything seems ok, then out of nowhere I don't *disconnect* per se but I stop hearing them and they stop hearing me. The white circle that indicates audio output signal also doesn't function
so I know there's no signal coming out. It's almost as if it freezes? Leaving the party and joining back fixes it temporarily, but then it will keep doing it. The times vary, sometimes 20 minutes, sometimes an hour long before it happens.

So far my attempts to fix it have included:

- Using other apps (Game Bar, Xbox App, Beta Apps all do the same thing)

- Updated Windows

- Left Xbox Preview Program

- Reset Router, Modem, Restarted PC

- Flushed DNS

- Reset mic/audio to factory default

- Swapped microphones

- Checked NAT, port forwarding (everything Open, has worked in the past)

If anyone has any idea what causes this, please let me know because I've been searching and have found *nothing* on how to fix it!

:)

CptMorgnNoBeard

You are not the only one, this happens to me all the time, if you find a fix please let me know it is very frustrating. But weirdly only happens to me and not my other friends also on PC.

jdizle96

OH MY, I THOUGHT I WAS ALONE IN THIS WORLD!...

I have the same issue with a few differences.

1. I can hear them and they can hear me for only about a second or 2 and then everything cuts out. leaving the party and re-joining does not fix the issue. No audio at all. Restarting my PC will do the same thing, 2 seconds of audio, then nothing.

2. I do not see any rings around their pictures brighten indicating them talking, even though I know they still are, and whenever I speak, the ring around my picture brightens indicating mic input, but they can not hear me.

3. The problem didnt happen out of the blue, rather it happened with a new PC. I just got the new MSI Trident and that is when the issue started. the app worked fine on my old PC.

In case any tech specialists read this... fingers crossed... here is the case reference number from my lengthy chat with support: 1493708001

jdizle96

It is a standard MSI Trident. If you look up the one with these specs, that is my PC. My old PC was an Asus ROG g20cb.

[table][tr][td]Processor[/td][td]Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz[/td][/tr][tr][td]Video Card[/td][td]NVIDIA GeForce RTX 2080 Ti[/td][/tr][tr][td]RAM[/td][td]32 GB[/td][/tr][tr][td]Sound Device[/td][td]Sound BlasterX G6[/td][/tr][tr][td]Headset[/td][td]AKG K7XX[/td][/tr][tr][td]Mic[/td][td]Modmic[/td][/tr][/table]

str00dles

Out of curiosity, what are your PC specs?

Senpai Soul

I have had it happen to me before also normally just start up a new party its pretty random

A strange party chat issue that I can't find any details on