A Rewards Story

Discus and support A Rewards Story in XBoX Rewards & Social to solve the problem; Hi there, I'm missing my pending rewards after purchasing eligible movies and games on demand, and it's been over 96 hours. Here is what I purchased... Discussion in 'XBoX Rewards & Social' started by SpartanSniper83, Dec 28, 2016.

  1. SpartanSniper83
    SpartanSniper83 Guest

    A Rewards Story


    Hi there,

    I'm missing my pending rewards after purchasing eligible movies and games on demand, and it's been over 96 hours. Here is what I purchased and what you have for me

    Chapter 1: Jurassic World $14.49, Mad Max: Fury Road $9.99, Fury
    $12.99, and San Andreas $9.99 only shows 2 lanterns

    Chapter 2: Suicide Squad $19.99, Finding Dory $19.99, Independence Day: Resurgence
    $9.99 no lanterns

    Chapter 3: Fantastic Beasts and Where to Find Them $19.99, Dr. Strange
    $19.99 shows 3 lanterns

    :)
     
    SpartanSniper83, Dec 28, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    A Reward Story...

    Hello Janeka,

    I can confirm that your purchase for the "Present" chapter was not properly allocated toward that chapter. We will adjust your account, and you should see the Credits pending by the end of next week at the latest. Apologies for the inconvenience.
     
    XBLRewards8, Dec 28, 2016
    #2
  3. RGS_2
    RGS_2 Guest
    A Rewards Story

    Okay, so I am one lantern away from this being completed. I just purchased one of the games over the minimum needed. Will I still get the rewards even after it ends?
     
    RGS_2, Dec 28, 2016
    #3
  4. Smwutches
    Smwutches Guest

    A Rewards Story

    You'll want to post in the Xbox Rewards Questions forum in order for support to check for you.
     
    Smwutches, Dec 29, 2016
    #4
  5. RGS_2 Win User

    A Rewards Story

    Okay, so I am one lantern away from this being completed. I just purchased one of the games over the minimum needed. Will I still get the rewards even after it ends?
  6. XBLRewards8 Win User

    A Rewards Story

    Hello RoastGuitar70,

    We see that one of your Movie purchases was not properly allocated toward the "Present" chapter. Apologies for the inconvenience. We will adjust this purchase, and you should see the events and pending Credits by the end of next week.
  7. XBLRewards8 Win User

    A Reward Story...

  8. Smwutches Win User

    A Rewards Story

    You'll want to post in the Xbox Rewards Questions forum in order for support to check for you.
  9. XBLRewards8 Win User

    A Reward Story...

    Hello Janeka,

    I can confirm that your purchase for the "Present" chapter was not properly allocated toward that chapter. We will adjust your account, and you should see the Credits pending by the end of next week at the latest. Apologies for the inconvenience.
Thema:

A Rewards Story

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