A Rewards Story: Eligible Purchases Aren't Counting Towards Completion

JohnnyDrugstore · Dec 30, 2016

Hello!

I made quite a few purchases from the Xbox Marketplace that are on the eligible content list for the "A Rewards Story" reward. However, 3 of my purchases are not showing up on My Missions page, making it so that my reward is incomplete. Is there anyway to
remedy this? I appreciate any time and help on this matter, thanks!

:)

XBLRewards8 · Dec 30, 2016

Pre order 3 games reward not activating

Hello AndrewJWheeler,

Only pre-order purchases during the offer period are eligible for the offer. Since your purchase of Halo Wars 2 was not made within the current Games on Demand offer period, it was not eligible for that offer. That purchase in December went towards the Rewards
Story offer, but you only completed one chapter with that purchase. That offer required the completion of three chapters to be Rewarded.

XBLRewards8 · Dec 30, 2016

Warriors rewards event, DLC included?

Hello Wesleysimpson85,

Only the game purchases listed on the FAQ will count towards this offer. Unfortunately, add-on content will not be eligible for completion of Warrior Rewards.

XBLRewards8 · Jan 3, 2017

Hello JohnnyDrugstore,

I can confirm that some of your movie purchases were not properly directed toward the correct chapter. We will adjust your account to properly reflect these purchases, which should complete the offer for you as well! You should see the changes and pending
Credits by the end of next week, at the latest.

XBLRewards8

Hello JohnnyDrugstore,

I can confirm that some of your movie purchases were not properly directed toward the correct chapter. We will adjust your account to properly reflect these purchases, which should complete the offer for you as well! You should see the changes and pending
Credits by the end of next week, at the latest.

Smwutches

Titanfall would count towards the Present part of the Rewards Story offer. In order to receive the credits for that offer, you would need 2 other eligible purchases to complete the Past and Future portions in order to complete the offer.

XBLRewards8

Hello Wesleysimpson85,

Only the game purchases listed on the FAQ will count towards this offer. Unfortunately, add-on content will not be eligible for completion of Warrior Rewards.

Smwutches

For support to check, it's best to post in the Xbox Rewards Questions forum.

In order to receive credits for purchases, they either have to be eligible for a specific offer on the site at the time of purchase or you need at least 1 star level in order to receive VIP rebates.

Depending on when you purchased the Division, it could have counted towards one of two different Games on Demand punchcard offers. You would have needed to complete that offer in order to receive the credits.

Horizon 3 would count toward the current "A Rewards Story" offer. You would need to complete the Past and Future portions of that offer in order to complete it and receive credits.

Smwutches

Xcom 2 would have been part of your VIP rebate for September. There were no other offers it was eligible for that month.

Halo would have counted towards the Rewards Story offer, but you had to complete all 3 parts in order to receive credits. There was not an offer to receive credits just for purchasing that game in December.

A Rewards Story: Eligible Purchases Aren't Counting Towards Completion