A Rewards Story - December Rewards Missing

Hi there,

I'm missing my pending rewards after purchasing eligible movies and games on demand, and it's been over 2months. Here is the eligible content that I had purchased

Chapter 1 - Past: Star Wars 6 Movie Collection - 3 Lanterns and Complete

Chapter 2 - Present: Warcraft Movie, Finding Dory Movie, Battlefield 1 Game, Titan all 2 Game, COD: Infinite Warfare with Modern Warfare Game -
No Lanterns and Incomplete

Chapter 3 Future: Halo Wars 2 Ultimate Edition Game, Star Wars Rogue One Movie -
3 Lanterns and Complete

Because of this I never received the reward of 15000 points for this mission, Can I please have someone look into this further and Compensate Me please?

:)

 

Missing 15,000 rewards credits for "A Rewards Story" from December

So I was waiting a lil bit before posting this just to see if any activity on my rewards account would update since 1/1/17. Anyways, I have been credited for other purchases I've made recently as well as January's survey, but I never received the 15,000
rewards credits for "A Rewards Story" from December. I was never given credit for achieving "Chapter 1: Past - The Best of Last Holiday" & "Chapter 3: Future - The Best of Months to Come." However, I did receive credit for "Chapter 2: Present - The Best
of This Holiday."

The terms were to spend a minimum of $30 on select games, movies, or TV shows in each category, & pre-order a select game that releases in the next few months.
All purchases had to be made within Dec. 1st – Dec. 31st by 11:59 PM UTC (Coordinated Universal Time) of Dec. 31st. UTC is 5 hours ahead of my local time & the last qualifying purchases were made well before the
deadline.

So the following is exactly what I purchased, the amount I spent in each category, and when I made these purchases:

Chapter 1: Fallout 4 - $30 (No credit) Purchased on 12/31/16 at 5:08pm UTC

Chapter 2:

Titanfall 2 - $30 (credited) Purchased on 12/25/16 at 5:01am UTC

Chapter 3: Halo War 2 Ultimate Edition - $79.99
(no credit) Purchased on 12/31/16 at 5:00pm UTC

Any help would be greatly appreciated.

 

Missing 15,000 rewards credits for "A Rewards Story" from December

Hello FlST OF RUKT,

I can confirm that those are the dates we received those purchases on. We will escalate this case to our platform team to examine why these purchases were not awarded automatically. In the meantime, I will adjust your account to reflect completion of the
offer. You should see the Credits pending by the end of next week, at the latest. Thank you for taking note of the time zone when making your purchase. Apologies for the inconvenience.

 

Hello xBoNe AU,

Apologies for the inconvenience. We will adjust your account for completion of the offer. You should see the Credits pending by the end of next week.