A question about the update process

I understand. In the link below you can try to contact support.

https://support.xbox.com/en-US/contact-us

(Note) The link is in English and may need online translator software.

first of all thanks for your time and reply.

I mean no offense or anything like that, but your reply wasn't much helpful since the link you added is basically a refund policy. and I'm well passed that since I cancelled it the very the same day and already got a refund (according to the credit card transactions) and got the refund cancelled or charged again from unknown reason.

Is there an actual non bot chat support I can contact? because I couldn't find one.

My name is Fernando I'm an independent consultant, I'm happy to help.

It is very strange that this happened, in the article below there are some topics that can help you, I hope it helps. https://support.xbox.com/en-US/help...games-apps/digital-game-purchase-refund-terms (Note ) The link being shared is in English and may require a translation software so that it reads the content of the page.

Hope I helped and see you soon

Wait for the refund process which may take a few days depending on your banking institution. It may be that it has not yet been updated in the system, but I am sure that the refund will be made if the approved. See you soon

Not sure what would require over 500 characters

If you mean he started it explaination?

One your actions are the only ones that affect your suspension

It doesn't matter who starts a fight nothing makes you immune to the rules

You aren't allowed to retailiate in anyway except to block and report

You only get one chance at case review