A problem with gold status

BOCTOK CCCP · Oct 16, 2017

When I enter 25 digit number the system gives an error: XBOS1005 e8e33827-993e-4e74-b439-b0fc98bc9145

What does it mean and how can I handle this problem? Thanks beforehand.

:)

LewkaFedor · Oct 16, 2017

multiplayer

Hey. Problem. Is gold a trial membership for a month. But it is impossible to play multiplayer. When you start a multiplayer opens a window with the purchase of gold status. The new status can not buy. He writes that the status is already connected.what
to do?

СергейЖелезняков2 · Oct 16, 2017

Gold status,

Hi ! I paid Gold status, money from my Bank account was written off, but Gold status is not connected ! Is there a problem?

WPAK · Oct 16, 2017

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support they can do a more indepth look into this issue.

IlyaShatrovskiy

Hello. Bought gold status , money removed, status or not. What is the problem?

WPAK

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

Spazpol

Hello, I have problems with acquiring a gold status for hbox 360 for 6 months. After I bought the gold status, I received a letter from the store with a code for the gold status, but after I entered it, I asked him to enter my account, Microsoft entered
its record, but nothing happened next, I went back and the code was activated, but the gold status did not appear. Please help me with this problem.
Yours faithfully, Ansimov Kirill Andreevich.

Go to
account.microsoft.com and check the "services & subscriptions". Does it have anything reflected under "Xbox Live Gold"

MeetEquation21

bump, problem still not solved. I've looked on the internet and the only thing that seems to fix it is apperently to make a new adult account and giving that gold status. My account still has four months of gold status so that wouldn't be an option for me.

lNViNC1BLE

I actually have the same problem right now. I was trying to play Titanfall and it says I don't have Gold when I've been renewing it for years now. My status on the Xbox live site even shows Gold status still.

A problem with gold status