A problem with gold status

When I enter 25 digit number the system gives an error: XBOS1005 e8e33827-993e-4e74-b439-b0fc98bc9145

What does it mean and how can I handle this problem? Thanks beforehand.

:)

 

multiplayer

Hey. Problem. Is gold a trial membership for a month. But it is impossible to play multiplayer. When you start a multiplayer opens a window with the purchase of gold status. The new status can not buy. He writes that the status is already connected.what
to do?

 

Gold status,

Hi ! I paid Gold status, money from my Bank account was written off, but Gold status is not connected ! Is there a problem?

 

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support they can do a more indepth look into this issue.