A problem with changing region for my child

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello SauleAubakirova, No matter what region you're in, even if you change the xbox store region on your console, you won't be able to purchase the game in question.

By your description the region change was made in the Microsoft account and not in the console, if it was made in the account can only return to the previous region after 90 days.

Ya and. No

Basically Kazakhstan is NOT AN XBOX live region and he/she would've had to have selected a account region

And no you cant use Russia atm because it's a temporary banned region

And you have to be 18 to move your account region

And you can't.get support.to bypass the rules.

I have the same problem with the region of the child's account is not the same as the parent's region. The difference is that I'm in Canada and not the UK (I came across the forum by searching). My billing region is Canada, the region on my console is
Canada, the regions showing on the profiles are Canada.

I see that someone fixed the problem by changing the extension on their email address. Both my son's email address and the parental address are using .ca, which is Canadian so that won't work for me.

Are there any other suggestions?

For most people, in most regions

Sign in to Your info on the Microsoft account website.Select Edit your personal info.Change your birthdate, and select Save.
For child accounts, in some regions
If the birthdate on a Microsoft account says that it belongs to a child, there are different steps to take in regions such as the United States of America and the Republic of Korea, and other regions that regulate what children can do online.
I'm a parent, trying to change my child's birthdate

Using the parent's Microsoft account, sign in to your Family page on the Microsoft account website.Select Manage my child's profile info.For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.
I’m an adult, but my account thinks I’m a child
To change your own account from a child account to a full account, you need to prove that you're an adult. You have two options:

Show all
Option 1: Provide a valid U.S. credit card number
Option 2: Send us proof of age

Might I be able to change it a different way

For most people, in most regions

Sign in to Your info on the Microsoft account website.Select Edit your personal info.Change your birthdate, and select Save.
For child accounts, in some regions
If the birthdate on a Microsoft account says that it belongs to a child, there are different steps to take in regions such as the United States of America and the Republic of Korea, and other regions that regulate what children can do online.
I'm a parent, trying to change my child's birthdate

Using the parent's Microsoft account, sign in to your Family page on the Microsoft account website.Select Manage my child's profile info.For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.
I’m an adult, but my account thinks I’m a child
To change your own account from a child account to a full account, you need to prove that you're an adult. You have two options:

Show all
Option 1: Provide a valid U.S. credit card number
Option 2: Send us proof of age