A game was purchased on my account, this was not purchased by myself I believe my account...

Hello, Ashley B. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that apparently someone used your account to make a purchase.

Not only that, but if this purchase was a redeemable code, and it hasn't been redeemed, you could try asking for a refund by visiting the following website:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Besides that, if you think your account has been compromised, you may want to:

1. Change your password for a stronger one and avoid setting one that you already use for other accounts.

2. Update your security information, like verification phone numbers or emails.

3. Enable two-step verification in order to add an extra security layer to your account.

Below, I'm going to share other tips from Microsoft regarding protecting your account:

https://support.microsoft.com/accou...d-secure-628538c2-7006-33bb-5ef4-c917657362b9

Furthermore, please refrain from sharing personal information, including an email address, order numbers, etc.
As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I hope you find this answer helpful to your inquiry. However, I'll remain attentive to any other one you may have.

Regards,

Arturo.

Check this link for a possible solution: https://support.xbox.com/en-US/billing/payment-and-purchases/troubleshoot-xbox360-marketplace-purchasing

I already looked at this. My account was a child account but I removed myself from family then I bringed back myself as adult so my account looks adult but I did some research and I think my ms account and live account have different birth. Can't I just
change my Live account's birth?

Hi jessegeoghan

Unfortunately, it is not possible, but a feature that I believe many gamers would like to have. Including myself.

I would like to transfer some of my purchases to my kids account

In xbox dirigete a juegos y arriba a juegos pendiente de instalar. Deberia de aparecer ahi

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[Mod Translation - In Xbox head to games and up games pending install. Should appear there]

Hey there, do they show up on your account.microsoft.com page? I would also recommend to power cycle your console. To do this: Hold down the power button for 10 seconds, then turn it back on. Let us know what happens!