A game i redeemed some time ago now says i dont own it

Illya Alter · Aug 5, 2023

When i first bought an xbox one, it came with a code for Minecraft, i played it a lot before we had to move and i couldn't take it with me, but now that i returned, it doesn't launch and gives me an error that i do not own the game, im unsure what to do

:)

Mauro Sarlat

HI Illya *.

My name is Mauro and am happy to assist you.

If you have any other problem feel free to reach us. If you are ok you can close this thread.

Thanks in advance.

Illya Alter

Nevermind, i just kept trying to launch it again and again and it worked

Rodrigo Oliver

Hi Daniel my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, check your transaction history and make sure it was completed.

Follow these steps:

Sign in to account.microsoft.com.

Select Payment & billing > Order history.

Order history

You can also check your library.

Press the Xbox button to open the guide, and then select My games & apps > See all.

Choose Full library > All owned games.

Let me know if it works!

JOEYHIBBS

Why wont assassins creed play says i dont own it when i clearly was playing 5 hours ago?

XBF Felixx P

Hello
paddy0309!

Thanks for reaching out to Xbox forums support.

I'm sorry to hear about the issue that you're experiencing.

Are you currently signed in to the account that owns the license to the game?

I would first suggest
Remove / Add the profile from the Xbox console .

Once you've tried that, go to the Xbox Store on the console and try to launch the game from there.

Let us know how it goes!

Felix

Xbox forums support

A game i redeemed some time ago now says i dont own it