A causa di una sospensione, non è possibile inviare alcuna comunicazione. [Mod Translated -...

Ho guardato e dice "Congratulazioni! hai una situazione perfetta"

come posso risolvere?

I looked and said "Congratulations! You have a perfect situation"

how can i solve?

Hi FearthurinNocturne,

Thank you for posting on the Xbox forums, I'd be happy to help.

We cannot investigate Xbox Live suspensions on the forums so if your account was suspended from Xbox Live for communications, you will need to head over to https://enforcement.xbox.com/
and login to the same account. From there it should tell you whether or not you have a suspension and for how long.

You will have to wait for the suspension to be withdrawn.

Try this:

1. Sign in at
   account.live.com/reputationcheck.
2. Add your phone number, then select Send code.
3. Get the code from the text message sent to your phone, enter it on the webpage, and select
   Submit.
4. If you’re using your Xbox, press and hold the power button for 10 seconds to turn it off, then turn it on and sign back in. If you’re on a PC or mobile device, sign out of the Xbox app, then sign back in.
   
5. Try sending your message again.

Ciao mi chiamo Lorenzo

Purtroppo una volta che avviene la cancellazione di salvataggi dal cloud non è possibile riottenerli mai più