9 months warranty on a brand new console I bought off Amazon, why?

Discus and support 9 months warranty on a brand new console I bought off Amazon, why? in XBoX on Consoles to solve the problem; My warranty details are incorrect, I purchased on 5th Feb and so technically the warranty should start starting 5th Feb 2024 till 4th Feb 2025, but it... Discussion in 'XBoX on Consoles' started by TanmayG, Mar 6, 2024.

  1. TanmayG
    TanmayG Guest

    9 months warranty on a brand new console I bought off Amazon, why?


    My warranty details are incorrect, I purchased on 5th Feb and so technically the warranty should start starting 5th Feb 2024 till 4th Feb 2025, but it shows warranty till 28 November 2024. WHY? Why did I get 9 months of warranty and not 12?
    I've tried Amazon customer care, they say they can't do anything about it and ask me to contact Microsoft (which even these guys aren't doing anything, the reason why I'm being redirected to post here), what should I do next?

    :)
     
    TanmayG, Mar 6, 2024
    #1
  2. Renatodibi Win User

    9 months warranty on a brand new console I bought off Amazon, why?

    Hi Tanmay.

    My name is Renato.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    I had a similar issue. I believe it's because regardless of the purchase document, the system sets a warranty expiration date based on the console's production date. However, your warranty is confirmed by your sales document.

    You should simply contact support, explain your issue, send the document, and wait a few days for the system to update the new expiration date of your warranty.

    https://support.xbox.com/contact-us

    I hope I've been helpful and clear in the explanation.

    Kind regards
    Renato
  3. eber3 Win User

    Solid Red Light on Console

    Shouldn't have sent it in to them, you can get a brand new 4GB one off amazon for $180 that will have a new warranty on it. Then all you'd have to do is swap in your old, probably, bigger hard drive. As it is they'll most likely give you a refurbished one
    that will still have no warranty on it and will probably break again in three months.
  4. Kalmarn Win User

    I've owned my Xbox One X for 7 months, and it's out of warranty?

    I bought a brand new one from ebay and it shows as 11 months warranty. So the warranty must start when the original buyer purchased it.
  5. Itza BOSS Killa Win User

    HELP!! Green screen of death!

    I bought it January 2nd this year from Amazon.com I didn't purchase a warranty, but are you saying that the console comes with a one year warranty from Microsoft no matter who you buy it from as long as it's new? If so that's great news as I should have
    a month left and I will definitely look into that, but how would I do this? Through Amazon or Microsoft? sorry about going off I'm just really frustrated right now.
  6. Decible55 Win User

    Console turning itself off.

    my power brick keeps red lighting as well. My console was bought brand new less than 2 months ago. if the power brick is the issue, is that covered under the warranty and can be replaced or is that seperate from the console?
Thema:

9 months warranty on a brand new console I bought off Amazon, why?

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