8211 reward points show on my account but cant use them

For help with the Microsoft Rewards program, you would need to contact their customer
support.

No problem, matti! Now that my obligatory response is out of the way, check the points pending section of your rewards account. If they show as pending, you will see them in your account on the 15th or the 30th.

both of them show :

MyVIP Vault 5,000 Rewards Credits 5,000 Credits

but nothing has been added to my account yet

thats the issue and xbox support cant help me they told me to come here

xbox rewards questions support forum is where i posted this issue

what is the story with reward points how come we cant get them yet

Hi there,

Your account points, are they Xbox Rewards credits (rewards.xbox.com), or are the Microsoft Rewards (formerly called Bing Rewards) points?

For Xbox Rewards credits have you requested a deposit already on rewards.xbox.com? Keep in mind deposits are done by the 15th and 30th of the month. If you requested a deposit, did it give you a specific date?

If they are Microsoft Reward points (Bing rewards) Microsoft.com/rewards, you have to redeem them for one of the options though that site.

They are two separate programs with two different redemption options. Microsoft Rewards won't show on Xbox Rewards same as Xbox Rewards credits won't show in your Microsoft Rewards page.