50,000 Xbox One S promotion

BloomingAnt697 · Dec 15, 2016

Hi! Basically I ordered an xbox one s during the time of the 50,000 credit promotion. However, my pending rewards is only showing 30,000 credits. I would greatly appreciate any help regarding this, thanks!

:)

XBOXJD04 · Dec 15, 2016

Missing points

When I upgraded from my xbox one to xbox one s I was supposed to receive 50,000 points. I only received 30,000 rewards points.

The promotion was in November 2016 for upgrading to xbox one s.

JCohen220 · Dec 15, 2016

30,000 points instead of 50,000

Hi Microsoft Team,

I recently upgraded my Xbox One to an Xbox One S following the promotion of 50,000 Xbox live points. However, the points have applied to my account as part of the promotion, but I only received 30,000 points instead of 50,000. Can you please advise why
I am missing 20,000 points?

Smwutches · Dec 15, 2016

You'll want to post in the Xbox Rewards Questions forum for support to check into it for you, but there are 2 different offers. Not everyone is eligible for the 50,000 credits. So if you were not chosen for that offer, you'd get the default offer for 30,000
credits.

XBOXJD04

There were two offers running at that time for upgrading. The 50,000 credit offer was only sent to certain members and was not available to everyone. If you did not receive the specific email, you would receive the default offer of 30,000 credits. If I remember
right, the 50,000 were for upgrading from a 360 to a One S.

I received the offer for upgrading from an xbox one to a xbox one s. I even spoke to someone before I purchased the xbox one s to confirm how the promotion worked. I upgraded my xbox one to an xbox one s and should have received 50,000.

Smwutches

You'll want to post in the Xbox Rewards Questions forum for support to check into it for you, but there are 2 different offers. Not everyone is eligible for the 50,000 credits. So if you were not chosen for that offer, you'd get the default offer for 30,000
credits.

Mister Mascot

Hey there Muerto32,

As Smwutches mentioned, for more information on this promotion you'll want to connect with the

Xbox Rewards team, they'll be best to assist you further with this promotion. be sure to also check the
Xbox Rewards FAQ page, you'll find the answer to many rewards question there.

Thanks for posting!

Smwutches

The credits should show as pending about 15 business days after the console ships. If you don't see them after the 15 days, you'll need to post in the Rewards program forum for assistance.

Misses Quinzel

Thanks for that, TheLostBoy1! Just to clarify, are you talking about the 50,000 Rewards points promotion, or the £50 promotion? They are separate promotions, as 50,000 points doesn't equal £50 when it transfers fully. To help sort them, you should have received
an email about the promotion in your email, while the £50 promotion would have shown up on your Xbox 360.

50,000 Xbox One S promotion