5,000 points I never got

Hello ClovenCasey,

We responded to your post at (http://forums.xbox.com/en-US/thread/e904bc5a-3bcf-45f5-ac31-601d3b038085).

It depends on when you got to 5,000 credits. If you got to 5,000 between the 15th and 30th, they would be deposited by the 15th. If you got to 5,000 after the 1st, it would be deposited by the end of the month.

For help with the rewards program, it's best to post in the Xbox Rewards Questions support forum.

I tried contacting support and they sent me the link here. I received the points today but rewards is closing on the 15th

Hello M4 beast08,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Since your three purchases since October 2016 were all consumables, they did not qualify for MyVIP.

What offers are you looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

Are you talking about the Xbox Rewards Program points? If you post your question/issue in the Rewards Forum (forums.xbox.com/.../29.aspx) they'll be able to help
you.

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Be sure to check your rewards account (http://rewards.xbox.com/) to make sure you've been credited for the renewal. I know points are rewarded by the 15th and 30th of each month, and only after you've
earned 100 (http://rewards.xbox.com/faq/)

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I hope this helps.