4K UHD Black screen on series x with LG oled 55 CX

Uncaring Priest · May 17, 2021

The disc will play perfectly for 10-20 minutes and then goes to Black screen but the audio still plays. I have tried various suggestions disabling 24hz and vrr but nothing resolves it. Does anyone have any other suggestions? It's a bit of a joke that Microsoft have not addressed this issue despite so many people complaining about it

:)

Uncaring Priest

Hi I have already tried this and it doesn't resolve the issue. I should also point out that this is my second series x as I sold the first as the blu ray would not work and its exactly the same on this console also.

XBF Meryem R

Hello, please try the following steps on this link to see if this will help you resolve the issue How to reset your Xbox console to factory defaults | Xbox Support.

AssassinGuy1288

I'm having the same issue last night while watch a 4k movie using the disc drive. The movie would go black and the audio audio would resume and a few seconds later the image would return. Sometimes the image would disappear and not come back until I turned the console off.

I have an Xbox series X running with an LG CX 65" 4K UHD HDR OLED TV. I really hope there is a fix for this. It was disappointing that I had to stream the movie from my tv rather using the disc version with the Xbox.

annix

Right now I’m on a 42 inch Samsung QLED 4K HDR set, but before the Series X is out I’m planning on upgrading to the LG C9 or CX in 65 inch. I need that HDMI 2.1 120hz OLED goodness in my life.

Devils River 90

I don't know if I'm making a similar post or just responding to the OP. But I am having the same black screens on my Netflix shows. Series x and 2020 LG oled 55". Never had any issue with one X. Anybody find a way to report this?

4K UHD Black screen on series x with LG oled 55 CX