4k not working

your console is connected on HDR port on your TV?

Hi there! I had a similar issue with my TV, it turns out there was a setting that I needed to enable on my TV for each HDMI port called “HDMI UHD Color”, though mine is a Samsung so I’m not sure what it would be called on a Hisense.

I did find this guide here, hopefully this works for your specific model. Let me know if this fixes it, cheers!

https://gregglestech.com/2018/04/25/hisense-4k-tv-how-to-enable-hdr/

Hello Ethan N,my name is Marvina, I will be happy to help you.

I'm so sorry for what you're going through, but there are a few things you can try to fix your Xbox One S not working with 4K on your Samsung TV.

1. Check the HDMI cables. Make sure you are using high speed HDMI cables that are certified for 4K. If you're not sure what cables you have, you can consult the manual for your TV or console.

2. Check your TV settings. Make sure your TV is set to accept 4K resolution. You can consult your TV's manual for instructions on how to do this.

3. Restart your Xbox One S and your TV. This may fix some minor issues that may be causing the problem.

4. Update the firmware on your Xbox One S and your TV. Firmware updates may include bug fixes that may resolve the issue.

Source: https://support.xbox.com/help/hardware-network/display-sound/troubleshooting-4k-and-hdr-on-xbox-one

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Yes you need 4k TV for the 4k graphics to work. if not itll just be enchased but wont be 4k

The console will work on a 4k tv if your wondering, just 4k content will not be natively supported.