4K not working

Discus and support 4K not working in XBoX on Consoles to solve the problem; So i have an xbox one s, and a hisense 43 inch 4k uhd tv with hdr10. My problem is, that when i go into the settings on my xbox, and i look at the 4k... Discussion in 'XBoX on Consoles' started by Pandaxbutt27, Nov 26, 2019.

  1. Pandaxbutt27
    Pandaxbutt27 Guest

    4K not working


    So i have an xbox one s, and a hisense 43 inch 4k uhd tv with hdr10. My problem is, that when i go into the settings on my xbox, and i look at the 4k tv settings menu, everything has a check, but when i try to change my resolution to 4k uhd the screen
    goes blank than tells me theres no connection (even though its still on.) ive tried changing hdmi cords, hdmi ports, and the problem still recurs...can anybody help? The model number of the tv is “43r6e” if you need that.

    :)
     
    Pandaxbutt27, Nov 26, 2019
    #1
  2. Ricardo Cintra Win User

    4K not working

    your console is connected on HDR port on your TV?
  3. annix Win User

    4K not working

    Hi there! I had a similar issue with my TV, it turns out there was a setting that I needed to enable on my TV for each HDMI port called “HDMI UHD Color”, though mine is a Samsung so I’m not sure what it would be called on a Hisense.

    I did find this guide here, hopefully this works for your specific model. Let me know if this fixes it, cheers!

    https://gregglestech.com/2018/04/25/hisense-4k-tv-how-to-enable-hdr/
  4. MarvinaPerez Win User

    4k not working

    Hello Ethan N,my name is Marvina, I will be happy to help you.

    I'm so sorry for what you're going through, but there are a few things you can try to fix your Xbox One S not working with 4K on your Samsung TV.

    1. Check the HDMI cables. Make sure you are using high speed HDMI cables that are certified for 4K. If you're not sure what cables you have, you can consult the manual for your TV or console.

    2. Check your TV settings. Make sure your TV is set to accept 4K resolution. You can consult your TV's manual for instructions on how to do this.

    3. Restart your Xbox One S and your TV. This may fix some minor issues that may be causing the problem.

    4. Update the firmware on your Xbox One S and your TV. Firmware updates may include bug fixes that may resolve the issue.

    Source: https://support.xbox.com/help/hardware-network/display-sound/troubleshooting-4k-and-hdr-on-xbox-one

    These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

    Sincerely,
    Marvina.
  5. JTL1E Win User

    42PG20D: 4K

    Yes you need 4k TV for the 4k graphics to work. if not itll just be enchased but wont be 4k
  6. MonsterGuy2014 Win User

    Does the day one edition of the Xbox One have 4K TV support?

    The console will work on a 4k tv if your wondering, just 4k content will not be natively supported.
Thema:

4K not working

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