4K HDR Bluray needs patch for Xbox One X (greyish image and black bars on 2.40:1 films)

yourowner53 · Nov 6, 2017

Seems like Xbox One X 4k Bluray support isn't fixed. The black bars (and overall tone of the films) have once again become greyish instead of black. Same thing happened with the Xbox One S in its first months. This needs fixing. Anybody else have the same
issue with their new Xbox One X?

:)

Jalen Civerson · Nov 6, 2017

UHD Bluray won't play in 4K on 4K non HDR TV

So I have a Samsung 4K non HDR TV, and my xbox one s will show up in 4K when I am on the dashboard, but when I install a 4K HDR bluray disk it only displays in 1080p. Any reason for this? Do the UHD bluray disks not play in just 4K if its also not HDR?

LEE DIO · Nov 6, 2017

To Microsoft on ideas for Xbox: Project Scorpio

i think you guys must add on xbox scorpio , 4k hdr bluray player, dolby atmos, dts x, sound

StarlitCampfire · Nov 9, 2017

See... Netflix blacks are grey on OLED TV

Known issue that appeared to be caused by October update. More and more people are reporting. Appears to be fixed in Delta preview, so hopefully will be out soon for public.

TheJoshDixon · Nov 9, 2017

I've actually been trying to solve this problem as well. But since you're the first person I've found who's posted about it, I'd like to try a few things and cross reference your experience with mine if you're up to it. I've actually been noticing (for the
past few weeks on my S and now on my X that I just set up), that all HDR functionality on any media related apps are giving us the grayish letterbox bars and ugly haze over the picture. It's like all TV smart dimming functionality is gone, and the HDR is in
no way darling blacks or brightening colors. Something we'd see on a cheap TV with too harsh of a backlight. So I first noticed it when I popped Guardians of the Galaxy 2 in the player, 4K HDR and everything. But the bars were that grayish color, and everything
looks dull. Then I tried watching Netflix. EVERYTHING on there looks greyish too, HDR content or not. Amazon Video will appear okay at first, but as soon as HDR content kicks in, greyish black again, just like the others.

So after running a ton of trial and error tests, it looks like any app that causes your TV to go into HDR mode (on my Vizio it'll indicate near my input at the top that it's switched to HDR10), the blacks and colors will be all off. If the TV doesn't switch
to HDR mode, you'll get nicer black on those bars, but the image itself is still SDR, not HDR. Netflix and Blu-ray will automatically put my TV in HDR mode on start up, so everything on those apps looks terrible. Amazon will only switch HDR on if it detects
the specific video I'm watching in HDR ready. SO as long as my TV doesn't switch to HDR, the image looks like an okay SDR image. As soon as it switches to HDR mode, regardless of the content being SDR or HDR, everything looks like ****. So needless to say...
somethings completely **** with all HDR enabled apps on Xbox right now, S and X.

I've all but confirmed the problem lies specifically with the Xbox Apps, because when testing my TV with Netflix through the Smart TV apps and not Xbox, HDR kicked in and looked beautiful. On top of that, all HDR gaming looks awesome on the Xbox. So my TV
is completely capable of giving me correctly displayed HDR content. It's just when you use an Xbox media app (Netflix, Amazon Video, Blu-ray), and the TV goes into HDR mode, and that's when we get some very off results. I swear this wasn't the case before.
Something must have happened in the last console update maybe?

Anyway, I think you should try out everything I did if you can, and if you get the same results, I'll be able to rest easy and know it's definitely the Xbox apps themselves that are causing the problem.

StarlitCampfire · Nov 10, 2017

I've actually been trying to solve this problem as well. But since you're the first person I've found who's posted about it, I'd like to try a few things and cross reference your experience with mine if you're up to it. I've actually been noticing (for the
past few weeks on my S and now on my X that I just set up), that all HDR functionality on any media related apps are giving us the grayish letterbox bars and ugly haze over the picture. It's like all TV smart dimming functionality is gone, and the HDR is in
no way darling blacks or brightening colors. Something we'd see on a cheap TV with too harsh of a backlight. So I first noticed it when I popped Guardians of the Galaxy 2 in the player, 4K HDR and everything. But the bars were that grayish color, and everything
looks dull. Then I tried watching Netflix. EVERYTHING on there looks greyish too, HDR content or not. Amazon Video will appear okay at first, but as soon as HDR content kicks in, greyish black again, just like the others.

So after running a ton of trial and error tests, it looks like any app that causes your TV to go into HDR mode (on my Vizio it'll indicate near my input at the top that it's switched to HDR10), the blacks and colors will be all off. If the TV doesn't switch
to HDR mode, you'll get nicer black on those bars, but the image itself is still SDR, not HDR. Netflix and Blu-ray will automatically put my TV in HDR mode on start up, so everything on those apps looks terrible. Amazon will only switch HDR on if it detects
the specific video I'm watching in HDR ready. SO as long as my TV doesn't switch to HDR, the image looks like an okay SDR image. As soon as it switches to HDR mode, regardless of the content being SDR or HDR, everything looks like ****. So needless to say...
somethings completely **** with all HDR enabled apps on Xbox right now, S and X.

I've all but confirmed the problem lies specifically with the Xbox Apps, because when testing my TV with Netflix through the Smart TV apps and not Xbox, HDR kicked in and looked beautiful. On top of that, all HDR gaming looks awesome on the Xbox. So my TV
is completely capable of giving me correctly displayed HDR content. It's just when you use an Xbox media app (Netflix, Amazon Video, Blu-ray), and the TV goes into HDR mode, and that's when we get some very off results. I swear this wasn't the case before.
Something must have happened in the last console update maybe?

Anyway, I think you should try out everything I did if you can, and if you get the same results, I'll be able to rest easy and know it's definitely the Xbox apps themselves that are causing the problem.
Click to expand...

Josh, I can confirm the same thing, see the link I pasted into post below. It appears to have been fixed in the latest Delta preview, so hopefully will be released soon to public. Really frustrating, as I sold my LG 4k player because I thought, "Ah, my
Xbox can do all of this, why have a dedicated player..." Anyway, you're definitely not the only one with this issue, just search for HDR Black issue in the forums and multiple posts will show up.

TheJoshDixon · Nov 10, 2017

I've actually been trying to solve this problem as well. But since you're the first person I've found who's posted about it, I'd like to try a few things and cross reference your experience with mine if you're up to it. I've actually been noticing (for the
past few weeks on my S and now on my X that I just set up), that all HDR functionality on any media related apps are giving us the grayish letterbox bars and ugly haze over the picture. It's like all TV smart dimming functionality is gone, and the HDR is in
no way darling blacks or brightening colors. Something we'd see on a cheap TV with too harsh of a backlight. So I first noticed it when I popped Guardians of the Galaxy 2 in the player, 4K HDR and everything. But the bars were that grayish color, and everything
looks dull. Then I tried watching Netflix. EVERYTHING on there looks greyish too, HDR content or not. Amazon Video will appear okay at first, but as soon as HDR content kicks in, greyish black again, just like the others.

So after running a ton of trial and error tests, it looks like any app that causes your TV to go into HDR mode (on my Vizio it'll indicate near my input at the top that it's switched to HDR10), the blacks and colors will be all off. If the TV doesn't switch
to HDR mode, you'll get nicer black on those bars, but the image itself is still SDR, not HDR. Netflix and Blu-ray will automatically put my TV in HDR mode on start up, so everything on those apps looks terrible. Amazon will only switch HDR on if it detects
the specific video I'm watching in HDR ready. SO as long as my TV doesn't switch to HDR, the image looks like an okay SDR image. As soon as it switches to HDR mode, regardless of the content being SDR or HDR, everything looks like ****. So needless to say...
somethings completely **** with all HDR enabled apps on Xbox right now, S and X.

I've all but confirmed the problem lies specifically with the Xbox Apps, because when testing my TV with Netflix through the Smart TV apps and not Xbox, HDR kicked in and looked beautiful. On top of that, all HDR gaming looks awesome on the Xbox. So my TV
is completely capable of giving me correctly displayed HDR content. It's just when you use an Xbox media app (Netflix, Amazon Video, Blu-ray), and the TV goes into HDR mode, and that's when we get some very off results. I swear this wasn't the case before.
Something must have happened in the last console update maybe?

Anyway, I think you should try out everything I did if you can, and if you get the same results, I'll be able to rest easy and know it's definitely the Xbox apps themselves that are causing the problem.

Josh, I can confirm the same thing, see the link I pasted into post below. It appears to have been fixed in the latest Delta preview, so hopefully will be released soon to public. Really frustrating, as I sold my LG 4k player because I thought, "Ah, my
Xbox can do all of this, why have a dedicated player..." Anyway, you're definitely not the only one with this issue, just search for HDR Black issue in the forums and multiple posts will show up.
Click to expand...

Thank God! Thank you so much. You just spared me of more wasted hours trying to find a solid answer. This news makes me feel sooooo much better.

StarlitCampfire · Nov 13, 2017

Wanted to share this from a tweet yesterday...

“Mike Ybarra

@XboxQwik

Xbox One X users - Blu-Ray specific fixes coming very soon to correct raised black levels w/HDR movies, etc. Few days away. #Xbox 8:07
PM · Nov 12, 2017 from Sammamish, WA

Twitter

StarlitCampfire · Nov 14, 2017

I’m on the Omega Preview ring (omega is issued updates very soon before they hit general public and is easy for anyone to join). I received an update last night and it appears all HDR Black levels are fixed for Blu-Ray, Amazon HDR, etc. However that pesky
Netflix “always-on” HDR issue still persists, but that’s a different story. So if it hasn’t already I would think this should be pushed out to public very soon!

TheJoshDixon · Nov 2, 2018

I’m on the Omega Preview ring (omega is issued updates very soon before they hit general public and is easy for anyone to join). I received an update last night and it appears all HDR Black levels are fixed for Blu-Ray, Amazon HDR, etc. However that pesky
Netflix “always-on” HDR issue still persists, but that’s a different story. So if it hasn’t already I would think this should be pushed out to public very soon!
Click to expand...

YES! I'm also in Omega and I'm seeing the fixes too. Glad they got this take care fo relatively quickly.

StarlitCampfire

I’m on the Omega Preview ring (omega is issued updates very soon before they hit general public and is easy for anyone to join). I received an update last night and it appears all HDR Black levels are fixed for Blu-Ray, Amazon HDR, etc. However that pesky
Netflix “always-on” HDR issue still persists, but that’s a different story. So if it hasn’t already I would think this should be pushed out to public very soon!

TheJoshDixon

I’m on the Omega Preview ring (omega is issued updates very soon before they hit general public and is easy for anyone to join). I received an update last night and it appears all HDR Black levels are fixed for Blu-Ray, Amazon HDR, etc. However that pesky
Netflix “always-on” HDR issue still persists, but that’s a different story. So if it hasn’t already I would think this should be pushed out to public very soon!

YES! I'm also in Omega and I'm seeing the fixes too. Glad they got this take care fo relatively quickly.

StarlitCampfire

Wanted to share this from a tweet yesterday...

“Mike Ybarra

@XboxQwik

Xbox One X users - Blu-Ray specific fixes coming very soon to correct raised black levels w/HDR movies, etc. Few days away. #Xbox 8:07
PM · Nov 12, 2017 from Sammamish, WA

https://mobile.twitter.com/XboxQwik/status/929893563516706816

StarlitCampfire

I've actually been trying to solve this problem as well. But since you're the first person I've found who's posted about it, I'd like to try a few things and cross reference your experience with mine if you're up to it. I've actually been noticing (for the
past few weeks on my S and now on my X that I just set up), that all HDR functionality on any media related apps are giving us the grayish letterbox bars and ugly haze over the picture. It's like all TV smart dimming functionality is gone, and the HDR is in
no way darling blacks or brightening colors. Something we'd see on a cheap TV with too harsh of a backlight. So I first noticed it when I popped Guardians of the Galaxy 2 in the player, 4K HDR and everything. But the bars were that grayish color, and everything
looks dull. Then I tried watching Netflix. EVERYTHING on there looks greyish too, HDR content or not. Amazon Video will appear okay at first, but as soon as HDR content kicks in, greyish black again, just like the others.

So after running a ton of trial and error tests, it looks like any app that causes your TV to go into HDR mode (on my Vizio it'll indicate near my input at the top that it's switched to HDR10), the blacks and colors will be all off. If the TV doesn't switch
to HDR mode, you'll get nicer black on those bars, but the image itself is still SDR, not HDR. Netflix and Blu-ray will automatically put my TV in HDR mode on start up, so everything on those apps looks terrible. Amazon will only switch HDR on if it detects
the specific video I'm watching in HDR ready. SO as long as my TV doesn't switch to HDR, the image looks like an okay SDR image. As soon as it switches to HDR mode, regardless of the content being SDR or HDR, everything looks like ****. So needless to say...
somethings completely **** with all HDR enabled apps on Xbox right now, S and X.

I've all but confirmed the problem lies specifically with the Xbox Apps, because when testing my TV with Netflix through the Smart TV apps and not Xbox, HDR kicked in and looked beautiful. On top of that, all HDR gaming looks awesome on the Xbox. So my TV
is completely capable of giving me correctly displayed HDR content. It's just when you use an Xbox media app (Netflix, Amazon Video, Blu-ray), and the TV goes into HDR mode, and that's when we get some very off results. I swear this wasn't the case before.
Something must have happened in the last console update maybe?

Anyway, I think you should try out everything I did if you can, and if you get the same results, I'll be able to rest easy and know it's definitely the Xbox apps themselves that are causing the problem.

Josh, I can confirm the same thing, see the link I pasted into post below. It appears to have been fixed in the latest Delta preview, so hopefully will be released soon to public. Really frustrating, as I sold my LG 4k player because I thought, "Ah, my
Xbox can do all of this, why have a dedicated player..." Anyway, you're definitely not the only one with this issue, just search for HDR Black issue in the forums and multiple posts will show up.

StarlitCampfire

See... https://forums.xbox.com/en-US/thread/5d5a438b-5b8d-4df1-af22-31e155a111a7?page=1

Known issue that appeared to be caused by October update. More and more people are reporting. Appears to be fixed in Delta preview, so hopefully will be out soon for public.

4K HDR Bluray needs patch for Xbox One X (greyish image and black bars on 2.40:1 films)