4K Blu Ray playback issues

proudgace · Jan 22, 2023

Hello,

I have a Series X, and am experiencing playback issues on 4K Blu Rays.

The video seems to stutter every so often. It’s not a major issue, but it’s annoying.

I have a Hisense 4K tv purchased in November, set to 120hz, smooth motion etc, so I’m unsure why it would be doing this?

When playing the discs the Xbox sounds like it’s taking off!!! Disc spinning very fast, unsure if it’s related

:)

Rcbynature

several new release Blu-Rays are coming mastered in 4K so its time the Xbox One did an update to support the playback. I have a 4K tv and dont want to pay out for another blu ray surround to get 4k support when the Xbox could and should support playback..its
only firmware afterall isnt it?

User 9242019

It doesn't support 4K UHD playback.

If you are referring to "Mastered in 4K" discs those are just 1080p titles made from a 4K master.

New hardware is required to playback UHD Blu-Ray.

WILDman260

Not sure about the sync issue, but the Blu-ray app on my XB1 S keeps wanting to update every time I go to the update section in "my games & apps". And also 4k playback isn't working.

It seems the latest console update messed up the Blu-ray/video playback in many areas.

Miguel Molina O

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

First, we gonna do a power cycle on the device

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Red264

There are a number of AV issues with the Xbox One S/X and UHD Blu-ray playback, your guess is as good as mine if they will be fixed.

Certain UHD titles are broken and will not play.

Dolby Atmos is unreliable.

4K AV receiver HDMI handshaking issues.

Image quality issues, the wrong color matrix being used in Blu-ray playback (see review comparison

in link).

They could have broken something on the One S in their rush to fix the broken Blu-ray HDR on the One X with the 10.0.16299.4037 that includes said HDR fix.

4K Blu Ray playback issues