3D viewer not working on xbox avatar store when viewing item.

Discus and support 3D viewer not working on xbox avatar store when viewing item. in XBoX Accessibility to solve the problem; hello, I’m trying to access my avatar items using the 3D viewer but when I click on the item it doesn’t work! And when I click “Details” it shows up... Discussion in 'XBoX Accessibility' started by psychosetho, Aug 8, 2018.

  1. psychosetho
    psychosetho Guest

    3D viewer not working on xbox avatar store when viewing item.


    hello, I’m trying to access my avatar items using the 3D viewer but when I click on the item it doesn’t work! And when I click “Details” it shows up but the 3D viewer isn’t not showing up. Please fix this if xbox fixes this I would be very happy!

    Thanks,



    :)
     
    psychosetho, Aug 8, 2018
    #1
  2. psychosetho
    psychosetho Guest
    Xbox 3D viewer broken?

    hello, for some reason the avatar 3D viewer is not showing up on my computer and when I click on the item it doesn’t redirect me to the item page it just stays on the same page. But when I click on details. It redirects me to the page but then 3d viewer
    isn’t showing up or working.

    Can you guys fix this?

    Also, I’m writing this on mobile I had this experience on computer

    Thank you,

    ...
     
    psychosetho, Aug 8, 2018
    #2
  3. MetalGearFloppy
    MetalGearFloppy Guest
    Xbox one fix update questions!

    Right, so the OP wants :

    A 3d movie section in the store.

    A 3D games store.

    Items in the store to say "SOLD" if you've bought them.

    3D Avatar pics or 3D pics of your face taken with Kinect.

    .

    The Gamerscore stuff... erm... no, I'm lost there.

    .

    .

    (I take it someone bought a 3D tv)
     
    MetalGearFloppy, Aug 8, 2018
    #3
  4. psychosetho
    psychosetho Guest

    3D viewer not working on xbox avatar store when viewing item.

    I accidentally pressed the report button
     
    psychosetho, Aug 8, 2018
    #4
  5. psychosetho Win User

    3D viewer not working on xbox avatar store when viewing item.

    I accidentally pressed the report button
  6. MetalGearFloppy Win User

    Xbox one fix update questions!

    Right, so the OP wants :

    A 3d movie section in the store.

    A 3D games store.

    Items in the store to say "SOLD" if you've bought them.

    3D Avatar pics or 3D pics of your face taken with Kinect.

    .

    The Gamerscore stuff... erm... no, I'm lost there.

    .

    .

    (I take it someone bought a 3D tv)
  7. Internet Expert Win User

    Cant get avatar items on the xbox

    Is there an error message when you attempt to purchase a certain avatar item? What does it exactly say?

    You should be able to buy avatar items on both this website and the Xbox avatar store.
  8. Fatima_J Win User

    xbox avatar editor export not working

    Hi TijgerPapa



    Thank you for posting to the Microsoft community.

    We understand that you are trying to export an avatar using Xbox Avatar Editor. Based on your description you are having issues saving it. Let us check on this together and sort this out in timely manner.

    There is a way to import however, it this support article did not say about exporting so please see the steps below: (Create or update an Xbox Avatar | Xbox Support)

    1. Launch the Xbox Avatar Editor app.
    2. Select Xbox Original Avatar, and then choose your original avatar.
    3. Select Import.

    Have you tried saving it on your computer desktop? You may want to use the Drive C and select the Desktop folder to save your files. You may then see an Xbox GamerTag folder name in your computer, and you may select any files you may be needing for 3D viewing. This should launch 3D viewer by default and if it get stuck to 3D viewer logo, close it first and relaunch 3D viewer.

    We hope that helps. If you have suggestions about Xbox Avatar Editor, you may send a feedback through the application by going into settings and look for feedback.

    Have you tried uninstalling and reinstalling the Xbox Avatar Editor to see if that resolves the issue? Additionally, you may want to try exporting your avatar in a different file format, such as .fbx or .dae, to see if that produces a valid file. If the issue persists, you may want to contact Xbox support for further assistance.

    We look forward to your response.



    Truly Yours,

    Fatima

    Microsoft Moderator
  9. Smwutches Win User

    Xbox Gift Cards

    The avatar store is set up on the same store as the 360. Unfortunately the One store has never been updated to work with the Microsoft account balance for purchasing items from the 360 store. Hopefully once the new avatars are released you may be able to
    purchase the items with the funds.
Thema:

3D viewer not working on xbox avatar store when viewing item.

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