[360] Unable to watch something I rented on Amazon Prime

Something in general is going on and not sure who's to blame. I'm getting a LOT of buffering lately with Netflix. I was going to watch Jack Reacher. Then noticed it was on Amazon Prime Video and watched it there for free in perfect 1080p resolution.

I agree. Like Amazon Prime has a 'Movies with Limited Time on Prime' section. Encourages you to watch them while you can.

Yep, same problem here. I would not expect this kind of omission from companies of this size.

I am having similar problem but I am wired and usually happens to me while watching amazon prime

Hi Sanjay,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues playing titles from Amazon Prime video app due to device limit error.

According to Primevideo troubleshooting guide, Amazon Prime members can watch Prime Video on a total of five devices, including two TVs. Post sign up, the first five devices you watch Prime Video content on becomes the only devices from where you can access content.

To watch Prime Video content on additional devices, PVME and Prime Lite customers can upgrade your membership by visiting primevideo.com/upgrade. Existing Prime members can sign up for another Prime membership on a new Amazon account.

To remove your current device/s and watch content on a new device, visit the Devices section on the Prime Video Account & Settings page. Identify the devices registered for Prime, Prime Video Mobile Edition or Prime Lite (with a blue tick), and select "Remove." You can remove up to 2 devices in a 30-day period.

If you've done all the possible troubleshooting steps but you're still having issues with this streaming service, I would recommend that you submit a support ticket directly to Amazon Prime support. By doing this, we can be sure that your case will be logged, attended and monitored accordingly. Please use this link:

https://www.primevideo.com/help/contact-us/

Regard,

Alvaro