360 gamertag not loading on 360 games played on Series S

Discus and support 360 gamertag not loading on 360 games played on Series S in XBoX Accessibility to solve the problem; I have several 360 games I purchased that require me to sign in with my XBox Live gamertag; this is via the old 360 interface, in-game. However, the... Discussion in 'XBoX Accessibility' started by pmortscotch, Aug 2, 2022.

  1. pmortscotch
    pmortscotch Guest

    360 gamertag not loading on 360 games played on Series S


    I have several 360 games I purchased that require me to sign in with my XBox Live gamertag; this is via the old 360 interface, in-game. However, the account that is there (which I have since renamed), says "Sorry, this profile can't connect to XBox Live on this console. To fix it, download it again". So I go to the second option, "Download Profile", which when I select it, I am shown an info screen that tells me what this feature does and then I continue, it goes through "Checking network status", then I'm prompted for my Microsoft email associated with the account. I enter the email, and then the password…these are the same credentials I used for creating the account I use for the Series S frontend itself. Once I enter the password, I am given an error message, "Sorry, there's a problem with the credentials that you're using to sign in. Go to https://account.live.com to fix the problem." with the error code "8015000A" written underneath. All searches for this solution are many years old and point to XBox 360 workarounds. All I can do from here is hit ok. If I try to redownload again, I just have to enter my email and it immediately gives me the same error message as before.

    I have tried deleting my account on the Series S side, restarting, and setting my account back up again to no avail. I had a long password, so tried setting it to something shorter, but still nothing. I can sign in to my Xbox profile--the one that I use for my Series S-- and view it online no problem. It has all of my old gamertag info for the same account that shows when I start the 360 games.

    Until this is fixed, I am sitting on a bunch of 360 games I paid for that I simply cannot play in any meaningful sense (I mean, I suppose I could technically play FFXIII without saving). Need help on this, the knowledgebase is leaving me emptyhanded and support apparently cannot take a call, email, or live chat.

    :)
     
    pmortscotch, Aug 2, 2022
    #1
  2. John Ashton Hicks Win User

    360 gamertag not loading on 360 games played on Series S

    Please explain more simply. How do I do this?
  3. ngocphi Win User

    360 gamertag not loading on 360 games played on Series S

    You need to add your Xbox to dmz

    I had thr same issue has everything to do with your nat
  4. John Ashton Hicks Win User

    360 gamertag not loading on 360 games played on Series S

    I am having a similar issue. I deleted my profile because I changed my Microsoft account email address. Now I am trying to download that profile and I am receiving the same error message. It will let me login on my computer and see the gamer profile but will not let me even attempt to put in a password for the new account. Could it take a while for it to allow me to login on the console with a new email? Please help! Thanks
  5. JosefLBohorquez Win User

    360 gamertag not loading on 360 games played on Series S

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this PMORTSCOTCH

    Are you able to test with another profile in your console to see if the issue persists?
    And, if you go to Settings > Network config > what's saying below NAT type?

    Please tell me which troubleshooting steps you have done so far to fix this issue, in that way I can advise you different things or how to proceed

    I'll be waiting for your reply, greetings from another Microsoft user
  6. pmortscotch Win User

    360 gamertag not loading on 360 games played on Series S

    Naturally, figured this out a bit after posting this, I had landed on this post and the reply from Ronnieee worked for me, specifically the second option. The first solution didn't do anything.

    Maybe it was a scorched earth option and something else would have worked, but I had to effectively reset the Series S system…this actually didn't take too long for me, just be careful which option you select at Step 6.

    1. Press the XBox button to open the guide.

    2. Select Settings.

    3. Select System.

    4. Select Console info.

    5. Select Reset console.

    6. Select "Reset and keep my games & apps"

    You do have to go through a few of the initial system setup options again (language, timezone, etc.) but it didn't take that long, maybe five minutes or so. Once you sign in to your Series S with the account in question, go through the remaining setup steps and you'll be back on the home screen with your games still installed.

    Load up a 360 game, preferably one that requires a Live sign in. Around the time you usually see the gamertag select menu for XBox Live, you should now see a screen that says it's loading your 360 profile with a progress bar, I forget exactly what it says. Once finished, you will get the Xbox Live bubble pop-up in the corner saying your account is connected to Xbox Live and you're good to go.

    It seems the issue stems from renaming your Xbox account after having it created as a Live gamertag in a 360 game…there becomes a sync issue. Like some folks (me), maybe you created a gamertag ages ago that's embarrassing and now that you're older and wiser you want something a little less awful. Well, this is something to consider in that event.
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360 gamertag not loading on 360 games played on Series S

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