33% Discount on 12 month Live membership

Discus and support 33% Discount on 12 month Live membership in XBoX Sales and Promo to solve the problem; I was offered a 33% discount for renewing my XBox Live membership early. When I followed the links through the app on my XBox account it charged me the... Discussion in 'XBoX Sales and Promo' started by JamesMarch73, May 22, 2017.

  1. JamesMarch73
    JamesMarch73 Guest

    33% Discount on 12 month Live membership


    I was offered a 33% discount for renewing my XBox Live membership early. When I followed the links through the app on my XBox account it charged me the full price of $59.99. I have spoken with a customer service rep and have a service request number and
    was referred here for resolution.

    :)
     
    JamesMarch73, May 22, 2017
    #1
  2. brandiesel1
    brandiesel1 Guest
    Family Gold pack Upgrade.

    Hi, did you read this? How to join Xbox Live Family Pack.

    I also read this in that thread in regards to discounts.

    Gold Family Pack discounts and membership extensions

    If you currently have an Xbox LIVE Gold Membership, you will get a discount on your Gold Family Pack membership based on how many months remain on your existing Gold Membership.

    The discount varies by region, and is calculated by first taking the price of an Xbox LIVE Gold 12-month membership divided by 12 months (Gold monthly rate). The Gold Family Pack discount that you receive is the Gold monthly rate, multiplied by the number of
    months left on your existing Gold membership (rounded up to the next full month), then subtracted from your purchase price.



    Note
    Your Gold Family Pack membership starts on date of your purchase. Your credit card is charged immediately, after any discounts are applied.
     
    brandiesel1, May 22, 2017
    #2
  3. cross44
    cross44 Guest
    1 year Xbox Live Gold - $36

    Never heard of either of these places... always a little sketch to do it.

    EDIT: Seems it went up to 43$ now.
     
    cross44, May 22, 2017
    #3
  4. 33% Discount on 12 month Live membership

    Hey there JamesMarch73,

    We don't have the ability to refund or offer promotions here on the forums, only the chat/phone teams have the ability to adjust any sort of billing issue like this. Do you have a screenshot or something to show the offer of 33% off? Generally these are
    on the dashboard of the console and are limited time offers. If you don't take the offer through the console dashboard advertisement then the promotion won't go into effect.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, May 23, 2017
    #4
  5. JamesMarch73
    JamesMarch73 Guest
    That's kind of what my report is. I took the offer through the console dashboard advertisement and still did not receive the discount. I contacted the support through chat yesterday and they asked the same thing about the screenshots.
    As of Sunday night, the offer was still showing on my dashboard. By the time I got home from work last night, however, the offer was no longer showing there. I am assuming this is because the payment had processed for my membership. At that point, I spoke
    with a phone agent named Mike and he directed me here.

    I understand that you need to see something on your end, but if you follow this logically, there would be no reason for me to renew my membership early unless I was offered a deal, when I can go onto Amazon and purchase a prepaid card for a 12-month membership
    for $49.99.

    At this point, I am not concerned about the $20 extra that I was charged, but more that this amounts to false advertising and deceptive practices. I find it hard to believe that everyone I have spoken with acts like I was the only person to be given this
    offer and no one else has had a problem with it.

    I believe I have handled this as professionally as I can, but I am getting a bit PO'ed at the runaround.
     
    JamesMarch73, May 23, 2017
    #5
  6. RandelRandel
    RandelRandel Guest
    Same here, offers 33% discount but when I go on it charges me the full price 33% Discount on 12 month Live membership :(

    33% Discount on 12 month Live membership [​IMG]
     
    RandelRandel, Jun 10, 2017
    #6
  7. Nitramuse
    Nitramuse Guest

    Try reading the Voorwaarden, maybe there's something in there which makes you go "fishing behind the net" or "Making you happy with a dead sparrow"
     
    Nitramuse, Jun 10, 2017
    #7
  8. RandelRandel
    RandelRandel Guest

    33% Discount on 12 month Live membership

    Tried reading the 'voorwaarden' but that only gave me a headache. But I think it got fixed now. I can now continue without getting fully priced . W00T W00T
     
    RandelRandel, Nov 3, 2018
    #8
  9. RandelRandel Win User

    33% Discount on 12 month Live membership

    Same here, offers 33% discount but when I go on it charges me the full price :(

    [​IMG]
  10. Nitramuse Win User

    33% Discount on 12 month Live membership

    Same here, offers 33% discount but when I go on it charges me the full price :(

    [​IMG]

    Try reading the Voorwaarden, maybe there's something in there which makes you go "fishing behind the net" or "Making you happy with a dead sparrow"
  11. JamesMarch73 Win User

    33% Discount on 12 month Live membership

    That's kind of what my report is. I took the offer through the console dashboard advertisement and still did not receive the discount. I contacted the support through chat yesterday and they asked the same thing about the screenshots.
    As of Sunday night, the offer was still showing on my dashboard. By the time I got home from work last night, however, the offer was no longer showing there. I am assuming this is because the payment had processed for my membership. At that point, I spoke
    with a phone agent named Mike and he directed me here.

    I understand that you need to see something on your end, but if you follow this logically, there would be no reason for me to renew my membership early unless I was offered a deal, when I can go onto Amazon and purchase a prepaid card for a 12-month membership
    for $49.99.

    At this point, I am not concerned about the $20 extra that I was charged, but more that this amounts to false advertising and deceptive practices. I find it hard to believe that everyone I have spoken with acts like I was the only person to be given this
    offer and no one else has had a problem with it.

    I believe I have handled this as professionally as I can, but I am getting a bit PO'ed at the runaround.
  12. RandelRandel Win User

    33% Discount on 12 month Live membership

    Same here, offers 33% discount but when I go on it charges me the full price :(

    [​IMG]



    Try reading the Voorwaarden, maybe there's something in there which makes you go "fishing behind the net" or "Making you happy with a dead sparrow"
    Tried reading the 'voorwaarden' but that only gave me a headache. But I think it got fixed now. I can now continue without getting fully priced . W00T W00T
  13. Mister Mascot Win User

    33% Discount on 12 month Live membership

    Hey there JamesMarch73,

    We don't have the ability to refund or offer promotions here on the forums, only the chat/phone teams have the ability to adjust any sort of billing issue like this. Do you have a screenshot or something to show the offer of 33% off? Generally these are
    on the dashboard of the console and are limited time offers. If you don't take the offer through the console dashboard advertisement then the promotion won't go into effect.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
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33% Discount on 12 month Live membership

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