32.33 Account Credit seems to have expired

Order number:

567453558256550572

Hi, my name is Fady, how are you today? I had $32.33 on my XBL account and I was in contact with xbox customer support representatives. I contacted them through their 1800-469-9269 phone number. The agent Jeff mentioned that I didn't use my $32.33 for any games
or in-game purchases, and that they had expired. He mentioned that I had to email Xbox support forums for assistance. I received these credits in December 2016 from when I purchased my Xbox One S, as there was a promotion for the Xbox Live Rewards program
at the time. I traded that console in and have upgraded to an Xbox One X at the moment.

The reason I'm looking to get that amount back was that Forza Horizon 2 Anniversary edition is on sale for $12, and I'd love to put my credits towards that. I'm still not sure what I'd use the other $20 for.

I know they expired and it's my fault for holding onto them for so long, but I hope that this can be resolved and I won't make that mistake again. Thank you for your help and you have a great day.

Fady Fahel

:)

 

How to check your Xbox MSP expiry dates

Thanks for sharing this. Looks like I have a long while before the credit in my account expires.

However it's a good thing I'm planning on spending pretty much all my points by the time the Xbox One is out.

 

I'm not able to confirm purchase for 12 month Gold.

Maybe possible of Credit card,Debit card Expired

If Occurs,Please go to Account management,Change Debit/Credit card

Remove old one,That expired

Hope this Helps

 

Per the programs terms and conditions, credits expire 1 year after deposit. Support would be the only ones who could get them back for you if possible, but otherwise there is no way to get expired funds back.

 

I was ignorant and I shouldve paid attention. I'll contact support and see if they'll help me out.