3 profiles redirect to same one.

Discus and support 3 profiles redirect to same one. in XBoX Accessibility to solve the problem; I have just had to reset my youngest sons XboxOne due to a hard drive issue. One day he switched it on and his profile was simply gone. The only... Discussion in 'XBoX Accessibility' started by Unclenewy, Sep 4, 2022.

  1. Unclenewy
    Unclenewy Guest

    3 profiles redirect to same one.


    I have just had to reset my youngest sons XboxOne due to a hard drive issue.

    One day he switched it on and his profile was simply gone. The only option he had was "Add Profile".

    I managed to get to see his installed games and they were all still there, just his profile had disappeared, but the Xbox was running really slowly and hanging.

    After a few failed attempts I realised the HDD was dying, so I had no choice but to replace it.

    I have just done that, and when it came to signing in, it logged in to my eldest sons account, and the email address it showed on screen wasn't the one I used to sign in, it was my own personal hotmail address.

    I then removed my oldest sons account (he was already signed into that on his own console) and tried again to log in using my youngest sons profile details. This time I got the message "this profile already exists, you cannot use on this device" or something to that effect. I then clicked ok, and it once again logged me into my eldest sons profile, and the on screen email address was not the one I used to try to log in, but my own personal hotmail address.

    So once again I deleted that profile, and this time I used my eldest sons details, which has another different hotmail address, (I have one each for my 3 kids, each one being a derivative of their names, so I know whose is whose). It then also said "this profile already exists. etc." and then logged me back into the profile that my eldest son is already logged into and again showed my own personal hotmail address, instead of the one that I had just tried.

    I have now just been to my hotmail account and tried to find the 3 email addresses that I use for my kids, and they have disappeared, but when I try to add them it says this email already exists!!

    Where have they gone Microsoft??

    What have you done with them??

    My main email was a 'hotmail.com' account, and their own personal emails were 'hotmail.co.uk' accounts, and all I can surmise is that you have merged them into one single account.........BUT NOW ALL THAT MEANS IS THAT I HAVE 2 XBOX PROFILES THAT I CAN'T ACCESS AND ALL THE PAID FOR DLC IS UNUSABLE!!!

    Why have you done this without asking or warning??

    How do I get them back so that my kids can play online with their friends again??

    Seriously NOT HAPPY!!

    :)
     
    Unclenewy, Sep 4, 2022
    #1
  2. Geri M. Win User

    3 profiles redirect to same one.

    Hello ,



    We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.



    Thank you for understanding.



    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  3. Geri M. Win User

    3 profiles redirect to same one.

    Hello Unclenewy,

    We appreciate for your patience. We are still escalating your issue. allow us to extend more time to sort this out.

    We will get back to you as soon as we have new updates.

    Thank you.

    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  4. Geri M. Win User

    3 profiles redirect to same one.

    Hello Unclenewy,

    We appreciate for your time and effort in writing here in Forums.

    Please allow us more time as we need to further investigate the issue and we are escalating this to our higher support.

    We will get back to you as soon as we can have updates.

    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  5. Unclenewy Win User

    3 profiles redirect to same one.

    Hello



    Yes I am receiving my emails.



    I did have 2 calls while I was at work yesterday, but there was only a 91 number, and my phone said that it was from Madrid and possible spam.

    Was this you?



    Thanks
  6. Geri M. Win User

    3 profiles redirect to same one.

    Hi Unclenewy,

    We have sent to you a private message. Please check and provide us the details needed by our internal support for us to continue sort out your issue.

    Thank you for your patience.

    Have a good one!

    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
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3 profiles redirect to same one.

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