3 month promotion problems

I purchased two 3 month cards at the mall of America Microsoft store on 6/9/18 and was told by multiple sales associates that the promotion was for buying a 3 month card and getting 3 months. They said it would be emailed to me within 10 business days and
I have not received anything.

:)

 

Not received 3 month xbox live

I brought a 3 months membership on the promotions page on 29th January 2018 when if you brought 3 months from that promotions page you get another 3 months token, i spoken to support and they said i was eligible for the token and that you're having problems.

Gamertag:

I brought it on the promotion page on xbox.com

Promotion was valid from 15th january to the 30th January, i brought it on the 29th.

 

3 month Xbox Live promotion problems

Unfortunately, you will need to reach out to Xbox Support at
https://support.xbox.com/contact-us for assistance with this issue. I'd try the callback option and quote them your support number.

 

contact support at support.xbox.com and they should be able to help you.

 

I purchased on the US Microsoft Store site on June 15 and still have not received the free three months either. Terms and conditions said 10 business days until I receive the code. It has been well over this. I have contacted various customer service
reps with always being told they cannot help me and sending me to different reps. I even contacted via Twitter for help. No resolution yet.