3 month gold, Pubg G set promotion. Have not received code yet

xInstinxtz · Oct 8, 2018

In essence, there was this pubg 3 month gold membership promotion that offered a exclusive pubg item called the 'PUBG xbox g set'. This promotion ended at Oct 2nd and I found it via the xbox dashboard. At the time, I had no gold membership so I bought the
3 month gold membership via the xbox dashboard on the 26th or 28th September, as I was intrigued by the promotion.

My friend told me he contacted Microsoft support regarding this and they told him it takes around 10 days for the code to arrive, after you bought the gold membership via the promotion.

Albeit it's been over 10 days for me and I haven't received the code yet for the 'Xbox Pubg G set' even though I qualified for the offer.

:)

D.Levine · Oct 8, 2018

Never received free 3 month Xbox Live Gold code from PUBG promotion

I contacted Xbox Live support and was advised to post on this forum. On 1/22/18, I purchased a 3 month Xbox Live Gold Pass for $14.99. This was during the PUBG promotion where I was supposed to received a free code for 3 months of Xbox Live Gold. According
to the terms and conditions, the code should have been received by 3/15/18. As of today, 3/17/18, I have not received the code.

I purchased the 3 month Xbox Live Gold Pass via this website on 1/22/18:

Xbox Live Gold | Xbox

The terms and conditions are at the bottom of the site in case there is any question about the promotion.

jonisanowl · Oct 8, 2018

Haven't received bonus 3 Month Xbox Live Gold code

I purchased a 3 Month Xbox Live Gold subscription through the following promotion: Xbox Live Gold | Xbox An additional 3 Month code was supposed to be sent
to me by the 15th of March but I have yet to receive it. I have contacted Microsoft support (reference number 1419174366) who told me to post here.

XBF Leslie D · Oct 8, 2018

Hi xInstinxtz,

In regards to the PUBG Xbox G Set promotion, usually the estimated time for codes to be sent out within the 10 days. Although it's a goal to get them all out by that time, it can take longer.

Under the promotion on the dashboard the fine print states:

" A digital code for the PLAYERUNKOWN BATTLEGROUNDS exclusive Xbox G set in-game DLC will be sent to you Xbox Message Center by
12/31/18. Limit one(1) code per account, while supplies last."

Image of Dashboard
Xbox G Set promotion.

WhiteyBlack2 · Nov 3, 2018

For Billing and Purchase Issues Please Contact Support at 1 800 469 9269 or use https://support.microsoft.com/en-us

We Ambassadors do not have the tools or means to help in this matter as we are just volunteers.

XBF Leslie D

Hi xInstinxtz,

In regards to the PUBG Xbox G Set promotion, usually the estimated time for codes to be sent out within the 10 days. Although it's a goal to get them all out by that time, it can take longer.

Under the promotion on the dashboard the fine print states:

" A digital code for the PLAYERUNKOWN BATTLEGROUNDS exclusive Xbox G set in-game DLC will be sent to you Xbox Message Center by
12/31/18. Limit one(1) code per account, while supplies last."

Image of Dashboard
Xbox G Set promotion.

WhiteyBlack2

For Billing and Purchase Issues Please Contact Support at 1 800 469 9269 or use https://support.microsoft.com/en-us

We Ambassadors do not have the tools or means to help in this matter as we are just volunteers.

ohJayGee

This is was a promotion for the “xbox g-set” for PubG

JuicyFunseeker8

The 3-month code was meant to be sent out by Email is it in your inbox?

I too have this same issue and was told to post here after contacting support.

Promotion was buy 3 months of gold, get 3 months free. The 3 Free months were to be received within 10 days from purchase.

Received a code via email the following day (with no indication of how many months of fold it was for.)

Waited 10 days, no secondary code/redemption instructions received.

Redeeming the initial code, only gives 3 months of gold, not the 6 that stated in the promotion.

It has been well past the 10 days since purchase, and the free 3 months is no where to be seen.

Before it's asked, spam and junk mail has been checked. Outside of the initial purchase email/code, nothing relating to the order or promotion has been received.

Support seems unable to help beyond telling people with this issue to post here.

Any help would be greatly appreciated.

Ryno Jnr

Hey there ! Thanks for reaching out to us.

In regards to this promotion of buying 3 months of Xbox Live Gold then receiving 3 months at a later date, were there any specific instructions in the terms of conditions for this offer? Do you recall a specific time frame on when you would receive these
3 months of Xbox Live Gold?

Also, do you happen to recall the name of this promotion?

Be sure to keep us posted!

that was the promo... Buy 3 months Xbox Live Gold then get 3 months extra for free... But i haven't received any codes... even after my subscription i bought expired last week!!

3 month gold, Pubg G set promotion. Have not received code yet