3 Month Code for Groove Music Pass Never Came

ELF977 · Aug 3, 2017

I didn't receive my code for the 3 month extension to Groove Music Pass. Any help would be welcome, thanks!

:)

Fauxfaux · Aug 3, 2017

Subscribed to Groove Music Pass promotion, promo code never sent

Last month I clicked on an ad on Xbox One that offered a promo code for 3 months of Groove Music Pass after buying one month. I bought a month through the ad, the promo code never came. I have been waiting over a month.

Luna Spectrum · Aug 3, 2017

I haven't received my Grove music for 3 months

I still haven't receive the code for my 3 months music pass after purchasing a 1 month groove music pass.

Mister Beep · Aug 4, 2017

Where did you sign-up for the Microsoft Groove promotion? Was it on the Xbox One dashboard, or was it through Groove's website or the Windows Store on Windows 10? If you signed-up on the Xbox One dashboard, you came to the right spot!

If you signed up through Groove music's website, or through the Windows Store on Windows 10, please drop a post over in our Groove Music Support forums so
the proper team can assist. We're able to help out with promotions ran through the Xbox One dashboard, however any promotions outside of that we don't have access to unfortunately.

That clarification will help us narrow down the next steps. Keep us posted!

ELF977 · Aug 16, 2017

Where did you sign-up for the Microsoft Groove promotion? Was it on the Xbox One dashboard, or was it through Groove's website or the Windows Store on Windows 10? If you signed-up on the Xbox One dashboard, you came to the right spot!

If you signed up through Groove music's website, or through the Windows Store on Windows 10, please drop a post over in our Groove Music Support forums so
the proper team can assist. We're able to help out with promotions ran through the Xbox One dashboard, however any promotions outside of that we don't have access to unfortunately.

That clarification will help us narrow down the next steps. Keep us posted!
Click to expand...

It was through the Windows Store. I was just told to post something here, but I'l head over to that link... Thanks!

Mister Beep · Nov 3, 2018

Feel free to keep us posted! You should receive an email with the promotional code, however we unfortunately do not have visibility on email promotions.

Thanks for posting.

Mister Beep

Feel free to keep us posted! You should receive an email with the promotional code, however we unfortunately do not have visibility on email promotions.

Thanks for posting.

ELF977

Where did you sign-up for the Microsoft Groove promotion? Was it on the Xbox One dashboard, or was it through Groove's website or the Windows Store on Windows 10? If you signed-up on the Xbox One dashboard, you came to the right spot!

If you signed up through Groove music's website, or through the Windows Store on Windows 10, please drop a post over in our Groove Music Support forums so
the proper team can assist. We're able to help out with promotions ran through the Xbox One dashboard, however any promotions outside of that we don't have access to unfortunately.

That clarification will help us narrow down the next steps. Keep us posted!

It was through the Windows Store. I was just told to post something here, but I'l head over to that link... Thanks!

Mister Beep

Where did you sign-up for the Microsoft Groove promotion? Was it on the Xbox One dashboard, or was it through Groove's website or the Windows Store on Windows 10? If you signed-up on the Xbox One dashboard, you came to the right spot!

If you signed up through Groove music's website, or through the Windows Store on Windows 10, please drop a post over in our Groove Music Support forums so
the proper team can assist. We're able to help out with promotions ran through the Xbox One dashboard, however any promotions outside of that we don't have access to unfortunately.

That clarification will help us narrow down the next steps. Keep us posted!

David98761435

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."

Tommy.--

Still no code for 3 months of Groove Music :-( !!

3 Month Code for Groove Music Pass Never Came