3 games that i aquired with "Games With Gold" (xbox live), went missing from my library

Discus and support 3 games that i aquired with "Games With Gold" (xbox live), went missing from my library in XBoX Games and Apps to solve the problem; As many of you, throughout the years, i got several games from "Games With Gold", a featured avaliable due to "Xbox Live Gold". You know it. But... Discussion in 'XBoX Games and Apps' started by ArielCosta2, Oct 11, 2020.

  1. ArielCosta2
    ArielCosta2 Guest

    3 games that i aquired with "Games With Gold" (xbox live), went missing from my library


    As many of you, throughout the years, i got several games from "Games With Gold", a featured avaliable due to "Xbox Live Gold". You know it.

    But today, i was checking my library and i realized that, at least, 3 games went missing!

    1-Battlefield 1;

    2-Assassins Creed Syndicate

    3-Sunset Overdrive

    Does anybody have had this problem before? How did you dealt with it? I tried support but there is only this mechanical AI, that helps with nothing, only sending me through different pages.

    PS: I've already checked my historic of purchase, and they are not there either! I dont know if they dont compute the "Games With Gold" games in the historic, or if this is some shady thing that Microsoft is doing, in order to make me buy these "recent"
    games.

    Please, help

    :)
     
    ArielCosta2, Oct 11, 2020
    #1
  2. Tezzarrific Win User

    Why are Games missing after I have purchased on Games with Gold for free?

    if you have xbox live still then you have the games, if your xbox live runs out you lose access until you get more gold time.

    has been this way since the beginning of games with gold.

    gold games are provided free while you are subscribed, they stay attached to your account but will be unplayable without a gold sub.

    360 games that are aquired from gold are yours forever even without gold.
  3. Yellome3 Win User

    Game with Gold, Gone?

    I did all of that. Im not sure how to verify that im the one who purchased it but i went tgrough all the accounts i have on my xbox ( all family ) and none of them were able to play the games. I did the manual power cycle. Nothing. This ONLY affects games
    i have aquired with gold. Its my home console. Im always connected to live. None of the games show up in my purchase history
  4. XBF Eladio M Win User

    Game missing from gold library

    Hey blaze

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently unable to install a game you received promotionally before on you console.

    Are you using an Xbox One or an Xbox 360?

    If you are using an Xbox 360, you should be able to go through your
    Download history
    and try downloading the game from there.

    However, there is no longer an effective way to check what Xbox 360 titles you own with out one, therefor, if you are unable to recover it via this way, I would have to recommend that you reach out to

    Xbox Customer Support
    and see if they can view this on your account.

    This can be done by following these simple steps:

    1. Log into Xbox.com
    2. Scroll down to the bottom of the page and select Support.
    3. Scroll down and select Contact us.
    4. Select Games.
    5. Select See other options.
    6. Select Backcompat catalog.
    7. Select Show contact options.
    8. Select Request a call from Support.

    I hope this is of some use to you.
  5. blazeaj Win User

    Game missing from gold library

    Did your Gold subscription expire at any time?
    Yes multiple times, but when i renew my gold, the games I have previously obtained via games with gold are still there and able to be played and re downloaded.
  6. blazeaj Win User

    Game missing from gold library

    Hey blaze

    Thank you for taking the time to reply to this thread.

    According to
    this article from "January 31st 2014" It states that this was an Xbox 360 title. Even the hyperlink included in the post redirects you to the Xbox 360 Marketplace.

    I would still encourage you to follow the steps provided before to reach out to Xbox Customer Support so that they may verify this information with you as well.

    Go ahead and let us know your results!
    Thank you, after double checking I found that it was a 360 version I had obtained via games with gold and that the xb1 version I had currently installed was from game pass and had been removed from the game pass line up, thus leading to my confusion as to
    why I had it downloaded but unable to play it. Thanks again for helping me see the error that was plaguing me all day
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3 games that i aquired with "Games With Gold" (xbox live), went missing from my library

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