29-11-2020 Missing Gold and West tiles

It would be handy, if you could tell us which game you are having the issue with.

I found it finally. In subscriptions, it's buried but it is there.

Read my post on 6/29/2020. It works.

Updated at 11:45pm on the west coast in Oregon.

06/29/2016

I've had an Xbox 360 and a gold account for a few months now. I remember, way back when, having the "update to gold" tile on the home dashboard, obviously when I didn't have gold. However, now with my gold account, the gold tile has gone missing for a long
time now. I expected it to sort itself out and eventually show up so I waited a couple of months, however, it has not. My husband also has a 360 (Gold membership) so that we game online together in the same room. Our home dashboards are different and his
gold tile shows up fine. The place the gold tile is on his box is where Zootopia is showing up on mine. I have also checked in the "browse games" section of the "games" header - still no gold tile.

I have scoured forms & have done as suggested such as removing the updates and then re-installing them again. I have also removed my flash stick that contains my profile (signed out but dashboard stayed the same) put it in my husband's box and signed in,
but the dashboard there doesn't have it either. I then put my profile/stick back in my box and signed in, no change. I moved my profile to the hard drive on my xbox, no difference, and then moved it back to the stick. Nothing has changed or helped. While I
know I can still access the gold games on xbox.com, it's still a problem that should be addressed for a paying customer. It is also highly inconvenient and especially bothersome (especially when my husband has it so easily. )