2023 Roblox Freeze and Crash?

Hello again Drazz D.

I'm sorry that the information provided was not entirely useful to you.

I will continue investigating to solve your problem, anyway try these recommendations for your problem.

1. Check the Xbox status page. If you see any services with alerts, expand the service, scroll to Notifications, and sign in to receive a message when the service is back up and running.

2. Check if your antivirus software is enabled or running, and temporarily disable it. Then try launching, installing, or updating your game or app again.

source of information:

https://support.xbox.com/help/errors/error-code-0x8024001e

This information may be in another language so you will have to translate it yourself, I hope you understand.

I hope the information given is helpful to you.

Merry christmas.

Kind regards,
Oskayra.

Don't listen to her, she doesn't know what she's talking about

You need to contact Roblox support for help with their game

https://www.roblox.com/support

I understand Drazz D, well if you can't follow the steps. The other recommended thing is that you look for a technician who can put the OS on a disk without touching the files you have saved on the computer.

Remember that we are all players and this is a forum where we help each other with common problems. But we don't work for Xbox or Microsoft. I hope I can help you.

Sincerely,
Oskayra.

Hello Drazz D, my name is Oskayra, and I will be happy to help you.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and I found a post by Julio Hernando Gama Mejía, a moderator, where he mentions the reasons why the game may freeze and told me It seemed like good information, which you should take into account:

According to the information shared, this event may occur due to incompatibility or lack of updating of the video drivers, ChipSet and BIOS; Therefore, in this case it is necessary that you inform me of the exact brand and model of the PC? However, you can start running the pending updates to verify that these programs have the most recent version compatible with the equipment. To do this, you must validate with the PC manufacturer; Therefore, I invite you to follow the steps that you will see in the following link, which can help you update these programs from the manufacturer's page:

https://answers.microsoft.com/threa...ación-de/4c068fa1-d903-491c-b17c-41b4427c0a4d

At the end of the previous process, carry out the processes created by Microsoft that can help you with the optimization of the operating system and PC; To do this, follow the instructions in the following link:

https://support.microsoft.com/windo...-windows-b3b3ef5b-5953-fb6a-2528-4bbed82fba96

Information Source (Credits): https://answers.microsoft.com/thread/d7f8ab6b-a2c5-4da7-9799-2cf5dd5a319a

Remember that we are players just like you, and not employees of Xbox or Microsoft, so this is a public forum where all players help each other with basic problems and popular concerns.

Sincerely,
Oskayra.

there is no fix microsoft can offer. It's on roblox side.

They have been made aware of the issue and are working on it. Roblox update that is freezing/crashing ms app for roblox. Has to do with one of their updates from the last month or 2 months.